English | Deutsch
More creativity for your emails
Creative solutions that make your business day easier
FAQ
Send us a message
The ORF has two types of errors when playing the program:
  • This video may only be reproduced in Austria for legal reasons.
    FAQ Image - S_393.png
    Reason: The broadcast is only broadcasted in Austria but not in other countries like Germany.
  • The desired live stream is currently unavailable
    FAQ Image - S_394.png
    Reason: The broadcast is generally not broadcasted on the Internet, regardless of whether you are in Austria or not.
You can immediately watch a sample selection of channels when you install the Live TV IPTV Stream app. With a Live TV package you can test all features for 7 days for free.
With the Live TV Fernsehen IP TV app, you will get an immediate discount for a period of one month with the purchase of the app. Then, you can freely decide whether you want to extend the app via subscription (same cost as Live TV IPTV Stream).
The sound continues in the background, so that you can read the mails briefly while listening to the news. When you return to the Live TV app, you can see the image again. If you do not want this: try tapping the pause button to pause before pressing the home button.

You can also permanently disable this option. To do this, select "Play in background" from "Settings".

1. Check in which app the purchase was made

Please check in the first step in which app and on which platform you purchased the package. You can find the name of the app on the purchase receipt. Alternatively, you can also check in which app you purchased it by looking in the App Store settings under:
App Store > Highlights > at the very bottom on "Apple ID: xxx" > Show Apple ID > Subscriptions
A package should be selected and active here.

2. Open app and transfer product status to TV Pro ID

Please open the app in which you purchased the package in the next step.
  • Please perform the following steps:
    • 1. Open app
    • 2. Open the store in the menu
    • 3. Log in with your TV Pro ID or if you do not have a TV Pro ID yet, create a new TV Pro ID (free)
    • 4. Tap "Restore Purchases"
    Now your package has been saved in your TV Pro ID

    3. Restore package on another device or in another app

    To transfer your package to your second device or to another version, please follow these steps:
    • Open the corresponding app on the target device
    • As described above, go to the Store settings and log in here with your TV Pro ID
    • Tap "Restore Purchases"
    • Now your package should also appear here
TV stations determine the availability of their streams abroad. That is why we can not guarantee whether the corresponding station or show will be available abroad.

We installed a detector to help determine whether the show is available: a tablet next to the name of the program indicates this. Blue tablets mean that the stream is potentially receivable. Gray means that the stream is not receivable.
Yeah sure! With the Live TV app you can watch over 200 different channels from all over the world. With a diverse range of international channels from the USA, India, Switzerland, UK, Poland and many more, Live TV is the ideal app for anyone who enjoys streaming international TV. For more information visit our homepage: https://www.tvproapp.de/live-tv-international/
Live TV shows stations where free and open web streams are available on the Internet. Transmitters such as Pro 7, Sat.1 and RTL do not provide such a stream. See also: {FQ1132}
The TV Pro editorial team determines the most relevant TV programs on a daily basis by using the Programmzeitschrift TV Pro or the TV Pro program guide and the viewing rate of our Streaming App Live TV. Every single day, our TIM algorithm searches these broadcasts across the entire TV channel in the German broadcaster Mediatheken, and the TV Pro editorial staff edits and curates these broadcasts, in order to present them clearly in an app: TV Pro Mediathek. Categorized by theme, updated hourly, with options such as download, browse, clips, and more.

From the theme collections of the TV Pro Mediathek, we also provide daily channels exclusively for the Live TV App. with 100% reportage. We propose a daily sequence of top channels in the form of a program schema. Here, our algorithm is able to select the top from the Mediatheken and high-quality media books at the main end time at 20:15.

FAQ Image - S_392.png

Live TV users receive these "100%" channels daily as part of the annual "My Live TV" package.

Currently, there are 16 "100% channels":
  • 100% New & popular
  • 100% Crime scene (daily from 8:15 pm)
  • 100% Drama
  • 100% Car & Traffic
  • 100% Travel
  • 100% Daily report
  • 100% Documentaries
  • 100% House & garden
  • 100% Health
  • 100% Cooking
  • 100% Economy
  • 100% Politics
  • 100% Talk shows
  • 100% Rock & Pop
  • 100% Classical Music
  • 100% Comedy
There is the Live TV app for three platforms:

iOS (iPhone/iPad)
https://itunes.apple.com/de/app/id995947227?mt=8

macOS (Mac)
https://itunes.apple.com/de/app/live-tv/id715619301?mt=12

tvOS (Apple TV)
https://itunes.apple.com/de/app/id1051033237

If you bought a subscription for your iPhone, you can also run the subscription on your own iPad! As long as the devices are yours, there is no limitation on the number of devices that can run the subscription.

On all platforms, you can test the apps first. Each app runs independently. In-app purchases are purchased separately for each platform.

For the use of Live TV on iPhone / iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions
Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“). To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at: http://my.tvproapp.de
With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.
All Apple subscriptions are managed in iTunes.

This link will directly take you to your profile administration:
https://apple.co/2Th4vqI

You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
There are two places in iOS to prohibit an app from using Mobile Data. 1. Turn off “Wi-Fi Assist”. This applies to all apps, not just TV Pro Mediathek. To turn it off: Homescreen > Settings > Cellular Then scroll all the way to the end and turn off “Wi-Fi Assist” there. 2. In addition, you can generally prohibit an app from using Mobile Data there.
"TV Pro Gold" applies to the "TV Pro" program guide apps for iPhone/iPad. There are separate in-app packages for the "Live TV" and "TV Pro Mediathek" apps, which can be purchased within the apps. "TV Pro Gold" does not unlock any features there.
If you do not want sorting by ratings, this can be deactivated via the header menu at the top left.
FAQ Image - S_395.png

Select the option "Own sequence":
FAQ Image - S_396.png

The sequence of the station can be set by drag and drop. Go to "Settings" > "Sender" and then arrange the sequence.

There, you can also hide the stations that do not interest you.

Please make sure that the "Silent switch" on the the iPhone is turned off.

We are also annoyed by this. Watching television and channel surfing and then having to watch a 20-second preroll ad: that’s a no-go. That's why we don't use any preroll ads in the TV Pro Live TV App!
Some (few) channels send a stream with subtitles in addition to the normal stream. To find these channels, simply enter the search term "Subtitles" in the search field at the beginning of the channel list. Tap or click on the corresponding channel. In the stream window, then select the corresponding stream of the channel. FAQ Image - S_1104.png Update 2021: From now on, some channels (especially ZDF Group) send the subtitles with the normal stream. To activate subtitles, use the player's overlay, tap on the speech bubble there: FAQ Image - S_1265.png In the "Subtitles" section, you switch the corresponding language on or off: FAQ Image - S_1266.png
Earlier, you necessarily had to have an Apple TV or a Mac to use the popular AirPlay function. But since AirPlay 2, the “screen mirroring” feature can also be used via many modern Smart TVs. To connect your iPhone or iPad to your AirPlay 2-enabled Smart TV, you only need to follow these simple steps: 1. Make sure your iOS device and your Smart TV are connected to the same Wi-Fi 2. Tap the AirPlay symbol in the Live TV or TV Pro media library app and start streaming directly It may be necessary to first enable AirPlay in the settings of your television. You can find the AirPlay settings in the TV menu under Settings.
If you used two different Apple IDs for your app download and subscription purchase, the App Store gets confused and displays a cryptic error message – "Renewal failed". The solution:
  • Delete the currently installed app
  • Sign in under Settings > iTunes & App Store with the Apple ID you used to make your subscription
  • Now reinstall the app from the App Store
  • In the app, in the Store, select the option "Restore Purchases"
If, after purchasing a subscription in Live TV, few channels are still displayed, the purchase has been completed, but the evaluation of the purchase has failed. This is not a cause for concern. The following steps can resolve this issue:
  • Delete the Live TV app from the device. (Don't forget to empty the trash on Mac)
  • Open the AppStore and download the Live TV app again from the AppStore
Then start Live TV. All channels should now appear.
Assuming a program is running on Friday night at 0:05 AM. In the TV Pro Apps, however, this program appears in the listing on Thursday at 0:05 AM. Why is that? For the TV day, it is assumed that the TV day starts at 5 AM and lasts until 4:59 AM the next day. Two reasons: - If you look in the listing for what’s running on Thursday evening, say from 11 PM, you also want to see the programs that start at 0:05 AM. You "think" it’s still "Thursday evening". Therefore, programs after midnight are also counted as Thursday. - It is based on the "wake cycle", i.e. until you go to bed (hopefully before 5 AM!) programs are counted to the day you got up, i.e. are awake. A program at 2 AM is therefore still counted to the mentioned Thursday and not (calendarically correct) to Friday. Friday contains all programs until Saturday morning at 4:59 AM. From 5 AM the new TV day then starts.
Your account details such as address and email can be edited in the account management using the following link: Edit equinux ID

Wenn AirPlay in TV Pro oder Live TV nicht mehr wie gewohnt funktioniert, können folgende Schritte helfen, das Problem zu beheben:

  1. Geräte neu starten: Starte sowohl dein iOS-Gerät bzw. deinen Mac als auch das AirPlay-Zielgerät (z. B. Apple TV oder AirPlay-fähigen Fernseher) neu.
  2. Netzwerk überprüfen: Stelle sicher, dass beide Geräte mit demselben WLAN-Netzwerk verbunden sind. AirPlay funktioniert nur im gleichen Netzwerk.
  3. AirPlay-Verbindung testen: Probiere, ob AirPlay mit einer anderen App (z. B. der Fotos- oder YouTube-App) funktioniert. So lässt sich feststellen, ob das Problem an AirPlay allgemein oder nur in TV Pro / Live TV liegt.
  4. App aktualisieren: Stelle sicher, dass du die neueste Version von TV Pro bzw. Live TV installiert hast. Updates können AirPlay-Probleme beheben.
  5. iOS/macOS aktualisieren: Auch dein Betriebssystem sollte auf dem neuesten Stand sein, da AirPlay-Änderungen oft über Systemupdates kommen.
  6. Neuverbindung herstellen: Beende die App komplett und starte sie neu. Versuche dann erneut, die AirPlay-Verbindung herzustellen.
  7. AirPlay-Einstellungen prüfen: Überprüfe die AirPlay- und Datenschutz-Einstellungen auf deinem Gerät und deinem Apple TV.
ANSWER
ANSWER
ANSWER
ANSWER
ANSWER
ANSWER
ANSWER
ANSWER
Load more entries