I am testing TV Pro with TestFlight: how long does the test run?

The test phase is time-limited – you will be informed directly in the TestFlight version of TV Pro when the test ends.

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Most wanted

VPN Tracker is a professional VPN client for macOS and iOS, designed for businesses. It provides secure and reliable remote access to internal company networks from any Mac, iPhone and iPad.

Can VPN Tracker replace my Windows VPN client?

Absolutely. VPN Tracker is the macOS alternative to Windows-based VPN clients like Cisco AnyConnect, Shrew Soft VPN, FortiClient, GlobalProtect (Palo Alto Networks), SonicWall Mobile Connect, WatchGuard Mobile VPN, OpenVPN, Check Point Endpoint Security VPN, and F5 BIG-IP Edge Client, and others, with added features tailored for Apple devices.

Why do businesses need VPN Tracker when switching to Mac?

As businesses transition away from Windows 10, many are adopting macOS. VPN Tracker ensures these organizations can maintain secure, enterprise-grade VPN access for remote work, IT administration, and field staff.

Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?

No, macOS does not support establishing a VPN tunnel within an existing VPN connection (“tunnel-in-tunnel”). If you’re already connected to a VPN, the system typically prevents setting up a second VPN tunnel through that connection. Background: This is a limitation of macOS itself, not of VPN Tracker. It affects use cases such as: • Trying to connect to a second VPN through an already active VPN tunnel. • Attempting to route site-to-site connections through an existing user VPN session.

Can I configure WireGuard connections with 2-Factor Authentication?

The WireGuard protocol itself does not support 2-Factor Authentication (2FA) for VPN connections. However, when using WireGuard connections with VPN Tracker, you can enhance your overall security by enabling 2FA for your VPN Tracker account.

This means your VPN configuration and access are protected with an additional layer of security, while your WireGuard connections remain end-to-end encrypted for maximum protection.

Using VPN Tracker is the best way to benefit from the performance and security of WireGuard, along with modern account-level protections like 2FA.

Is VPN Tracker compatible with M1 and M2 Macs?

Yes, VPN Tracker is fully optimized for Apple Silicon Macs, including M1 and M2 chips, offering high performance and long battery life.

I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?

No, that’s not possible. Due to how WireGuard works, each person needs their own personal connection. Sharing a connection between multiple users is not allowed and will lead to connection issues. Similarly, if an employee wants to use the VPN on more than one device (e.g. Mac and iPhone), they will need a separate connection for each device. With my.vpntracker.com, you can manage all your connections centrally: For example, you can create 100 WireGuard connections in advance, upload them, and assign them to employees and their devices as needed (e.g. Mr. Miller/Mac and Mr. Miller/iPhone).

Do I need to reconfigure my firewall or VPN gateway?

Usually not. VPN Tracker works with your existing VPN infrastructure. It supports configurations for SonicWall, Fortinet, Cisco, Sophos, and many others out of the box.

Can I contact you if I need help?

Yes, absolutely! Our support team is happy to assist you. Click here to open the contact form.

Is there a central management option for teams?

Yes, VPN Tracker offers team management features including configuration deployment, license control, and access auditing for IT admins.

Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?

Disabling this behavior entirely is not possible. VPN Tracker waits a certain amount of time for a response from the authentication server. If there’s no response, the app cannot know whether the password was incorrect or if the server is simply slow to respond—so it asks for the password again, just in case. Possible alleviation of the problem: Increase the timeout value to give VPN Tracker more time to wait for a server response. You can adjust this under: “Credential Prompt Timeout” (German: Anzeigedauer für Authentifizierungsdialoge). This helps reduce unnecessary password prompts when connecting to slow or overloaded servers.

Does VPN Tracker support all major VPN protocols?

Yes, VPN Tracker supports a wide range of protocols including IPsec, L2TP, Cisco EasyVPN, OpenVPN, IKEv2, and SSL VPNs — fully compatible with most enterprise-grade firewalls and routers.

Can I use VPN Tracker in a zero-trust or hybrid work environment?

Yes. VPN Tracker is built for modern IT environments with support for certificate-based authentication, MFA, and integration with enterprise-grade security policies.

How can I migrate from a Windows VPN setup to VPN Tracker on Mac?

VPN Tracker offers detailed setup guides and import tools to help migrate VPN configurations from Windows clients to Mac quickly and securely.

I am having trouble with a World Connect connection. What can I do?

If you're experiencing issues with your World Connect connection in VPN Tracker, here's what to do:

1. Contact Support

In VPN Tracker, go to the Help menu and select "Contact Support".
In the window that opens:

Enter "World Connect Issue" in the subject line.
Describe the problem you're having so our support team can help you quickly.

2. Try These Steps in the Meantime

If you're using a country-specific connection (e.g. "United States"), try unchecking the "Fastest Destination" option.
Once unchecked, you can manually choose from the available cities (e.g. New York, Los Angeles, Miami, etc.).
Try connecting to a different city to see if the issue is specific to one location.

These steps often help resolve temporary connection issues.

The VPN seems connected but I can't connect to my server or transfer data. What is wrong?

There are a number of possible causes for such a behavior. This FAQ will help you to find out what is causing the problem in your specific situation. In this FAQ we will be using destination device as a generic term for the device you are trying to connect to. The destination device can be anything from a normal computer, to a server, to a network printer.

1. Are you trying to connect to the destination device using a host name?

If you are using a host name, please try once using its IP address instead. If that works, the problem has to do with DNS resolution. Please make sure DNS is enabled for the VPN connection and correctly configured. Note that using Bonjour or NETBIOS hostnames is generally not possible over VPN.

2. Is the IP address you are connecting to really part of the remote network?

For example, if your remote network is 192.168.13.0/24, you should be able to connect to IPs starting with 192.168.13.x, but connections to IPs starting with 192.168.14.x will not work as they are outside the address range of traffic tunneled through the VPN.

3. Is the local address in VPN Tracker part of the remote network?

Using a local address in VPN Tracker (Basic > Local Address) that is part of the remote network is not possible with most VPN gateways. Please use a local address that is outside all remote networks. For example, if your remote network is 192.168.13.0/24, do not use an address starting with 192.168.13. If you are using an automatic configuration method (e.g. Mode Config, EasyVPN, DHCP over VPN) you may be able to assign a local address to VPN Tracker that is part of the remote network. Refer to the configuration guide for your VPN gateway for more information.

4. Could multiple VPN users use the same local address?

If multiple VPN users exist, pleas make sure no two users are using the same local address (Basic > Local Address), otherwise one of them will not be able to use the tunnel anymore whenever both of them are connected. If that field is empty in your configuration, VPN Tracker will just use the IP address of your primary network interface as local address, and of course, this can also cause an address conflict with another user, that’s why we do not recommend to leave that field empty if there are multiple VPN users.

5. Can you ping the LAN address of the VPN gateway?

You can find a ping tool directly in VPN Tracker under Tools > Ping Host. The LAN address of the VPN gateway is special in the regard that this address doesn’t need to be routed at all. So if you can ping that address but no other remote address, it is most likely a routing issue at the remote end.

6. If you can't ping anything, try re-running the VPN Availability Test

The VPN Availability Test can be found in the menu: Tools > VPN Availability Test. Then try connecting the VPN again. The results of this test depend on the capabilities of your local Internet router/modem or the Internet connection itself and they influence how the VPN tunnel is established. VPN Tracker automatically runs the test for every new Internet connection it is able to detect but even if a connection has been tested before, there are various reasons why the behavior of that connection may have changed in the meantime.

7. Is your VPN gateway the default gateway (router) of its network?

If the VPN gateway is not the default gateway, you will in many cases need a suitable routing setup in order for responses to reach you. Whenever a device doesn’t know how to reach an IP address directly, it forwards its reply to its default gateway and if that isn’t the VPN gateway, it won’t know what to do with that reply data. In that case its important to configure the default gateway to forward replies to VPN users to the VPN gateway.

8. Is your VPN gateway the default gateway (router) of its network?

For more details, we would like to direct you to the following FAQ entry.

Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?

The Unifi Dream Machine (UDM) configures OpenVPN by default with the topology "Host to all networks". This means that the entire network traffic, including your internet traffic, is redirected to the VPN tunnel. This can happen that you no longer have access to devices or services in your local network-because all data traffic runs via the VPN connection to the UDM. Solution: If you only want to access the distant network (e.g. in the office) and at the same time want to continue using your local network, simply change the topology setting: Select the affected connection in VPN Tracker Click on "Edit". Change the topology from "Host to all networks" to "Host to Network". Save the connection. The next time you establish a connection, your remote networks will be automatically accessible.

What is the Pre-Shared key and how do I get it?

If you’re setting up a VPN connection, you’ll often come across the term “pre shared key” or “VPN shared secret.” This guide explains what it means, how to set it up, and what to do if you lose it — so you can get your VPN running smoothly on your Mac.

What is a pre shared key VPN, or what is a pre-shared key for VPN?

A VPN pre shared key (also called VPN shared secret, VPN PSK, shared key, or preshared key) is like a password that secures your VPN connection. This IPsec pre shared key is configured on your VPN gateway — such as a firewall or router — and must match on your device to establish a secure VPN tunnel.

Without the correct key, your device cannot connect, ensuring that your VPN connection stays protected from unauthorized access.

Note: Some VPN gateways require the shared secret key to contain up to 512 alphanumeric characters. Check your device’s manual or use a pre shared key generator tool if needed.

How to Set Up a Pre Shared Key

VPN Tracker makes setting up your VPN simple and secure. It provides step-by-step setup guides for all major VPN gateway manufacturers, showing you exactly how to:

Create and configure a pre shared key or shared secret key on your firewall or router
Enter the VPN PSK on your Mac in VPN Tracker
Check that your VPN connection is working securely

Browse VPN setup guides here

To get started, download VPN Tracker here: Download VPN Tracker

How to Recover a Lost Pre Shared Key

If you’ve lost your pre shared key or VPN shared secret, here’s how you can recover it:

Check VPN Tracker Personal Safe: If you saved the connection in your Personal Safe, you can redownload it with the key.
Search Your Mac Keychain: Go to Applications > Utilities > Keychain Access, search for “Shared Secret,” and find your saved VPN PSKs.
Restore from Backup: If you use Time Machine Backup, you can try restoring an older connection version that contains the pre shared key.
Check Your Firewall or Contact Your VPN Administrator: Refer to your device manual or ask your network administrator to retrieve the shared key from your VPN gateway or firewall.

Need help with your VPN setup?

Visit VPN Tracker — the #1 VPN client for Mac for expert tools and guides to get your VPN running smoothly.

Is 2FA available for my account?

All equinux accounts support secure two-factor authentication (2FA) as an additional layer of security for your sensitive data. To set up 2FA for your account, log in to id.equinux.com and go to the tab Multifactor Authentication. Here you will find the QR code / authentication key needed to set up 2FA for your equinux account with your OTP solution.
FAQ Image - S_1337.png

equinux 2FA supports all major authentication and password apps, including:

Google Authenticator
Microsoft Authenticator
Twilio Authy
1Password
FreeOTP
Bitwarden

How can I purchase VPN Tracker via bank transfer?

You can also conveniently purchase VPN Tracker via bank transfer. Please note that bank transfer is only available for regular purchases – trial versions cannot be ordered via bank transfer.

How to pay by bank transfer:

Go to the VPN Tracker Store: my.vpntracker.com/store
Add the product of your choice to the cart.
Proceed to checkout.
In the “Add payment method” section, click on the three-dot symbol (“…”) next to the other payment methods.
Select “Bank Transfer” from the dropdown.

After completing your order, you will receive our bank details to make the payment. Your license will be activated once your payment has been received and processed. Please allow up to 5 business days for processing.

Note:
Unlike card or Apple Pay purchases, activation is not immediate. Your license will only be issued once the payment has been received and reviewed by our team.

FAQ

Send us a message

At the Livestream of the ORF, I see a message that the "Livestream is not available." Why?

The ORF has two types of errors when playing the program:

This video may only be reproduced in Austria for legal reasons.

Reason: The broadcast is only broadcasted in Austria but not in other countries like Germany.
The desired live stream is currently unavailable

Reason: The broadcast is generally not broadcasted on the Internet, regardless of whether you are in Austria or not.

In the App Store, there are two apps for iPhone / iPad: Live TV IPTV Stream (free) and Live TV Fernsehen IP TV (paid). What is the difference?

You can immediately watch a sample selection of channels when you install the Live TV IPTV Stream app. With a Live TV package you can test all features for 7 days for free.
With the Live TV Fernsehen IP TV app, you will get an immediate discount for a period of one month with the purchase of the app. Then, you can freely decide whether you want to extend the app via subscription (same cost as Live TV IPTV Stream).

When I press the Home Button in the Live TV app, the sound continues in the background. How do I turn off this feature?

The sound continues in the background, so that you can read the mails briefly while listening to the news. When you return to the Live TV app, you can see the image again. If you do not want this: try tapping the pause button to pause before pressing the home button.

You can also permanently disable this option. To do this, select "Play in background" from "Settings".

My purchased subscription is not recognized. What can I do?

1. Check in which app the purchase was made

Please check in the first step in which app and on which platform you purchased the package. You can find the name of the app on the purchase receipt. Alternatively, you can also check in which app you purchased it by looking in the App Store settings under:

App Store > Highlights > at the very bottom on "Apple ID: xxx" > Show Apple ID > Subscriptions

A package should be selected and active here.

2. Open app and transfer product status to TV Pro ID

Please open the app in which you purchased the package in the next step.

Please perform the following steps:
- 1. Open app
- 2. Open the store in the menu
- 3. Log in with your TV Pro ID or if you do not have a TV Pro ID yet, create a new TV Pro ID (free)
- 4. Tap "Restore Purchases"
Now your package has been saved in your TV Pro ID
3. Restore package on another device or in another app
To transfer your package to your second device or to another version, please follow these steps:
- Open the corresponding app on the target device
- As described above, go to the Store settings and log in here with your TV Pro ID
- Tap "Restore Purchases"
- Now your package should also appear here

How can I turn subtitles on and off?

In the Live TV Player, you can turn subtitles on or off directly in the picture: Tap once on the picture to display the controls. Then tap the speech bubble symbol on the right to see all subtitle options: If you select a language here, you can then also choose many different styles for your subtitles. FAQ Image - S_1473.png

Select "Off" to turn off the subtitles for this channel. You can set this differently for each channel. Live TV remembers whether you have turned the subtitles on or off for this channel. If subtitles are still displayed even though you have disabled them, check what is set in your iPad or iPhone system settings under Accessibility and there in "Subtitles & Closed Captions". If everything is also switched off here, it can help to briefly switch the switches on and off again.

Can I watch international channels with Live TV?

Yeah sure! With the Live TV app you can watch over 200 different channels from all over the world. With a diverse range of international channels from the USA, India, Switzerland, UK, Poland and many more, Live TV is the ideal app for anyone who enjoys streaming international TV. For more information visit our homepage: https://www.tvproapp.de/live-tv-international/

Does Live TV also work abroad like in the USA or in Spain?

TV stations determine the availability of their streams abroad. That is why we can not guarantee whether the corresponding station or show will be available abroad.

We installed a detector to help determine whether the show is available: a tablet next to the name of the program indicates this. Blue tablets mean that the stream is potentially receivable. Gray means that the stream is not receivable.

Can I use my own streams in Live TV?

You can add your own streams in Live TV that are specified in an M3U file. This M3U file consists of a list of "m3u8" streams. You create this M3U file according to your wishes and then place it on your own web server. In the home network, a local web server is sufficient, as is often supplied with NAS drives. Then you add the M3U URL in Live TV. Done!

How does the mapping to the channels work?

The m3u file must use exactly the names for the stream names that Live TV uses. You can find the exact names of the channels in Live TV under "Settings" > "Channel Selection".

I have added a stream in my m3u file, but unfortunately it does not appear. Why?

You can only specify names in the M3U file that also exist in Live TV. All other names are currently ignored by the app and not displayed. In addition, you must ensure that your streams are in the "m3u8" format. Other formats are not supported (rtmp, etc.)

Where can I find my own streams in Live TV now?

Own streams are assigned to the existing channel names. Switch to the "Stream" tab, where the channel names will appear if you have assigned a stream.

Who is the manual addition of own stream sources suitable for?

For all those who are a little more familiar with the stream subject and for whom terms like M3U are not Chinese. For all those who use a TV receiver or television in the home network that can stream the TV program further in the local network (e.g. in higher resolution) and who want to receive this program with Live TV. We therefore do not provide technical support for this feature. We explicitly point out that this feature is intended for this personal use case.

I'm looking for streams from private stations like RTL, Sat.1 and ProSieben.

Live TV shows stations where free and open web streams are available on the Internet. Transmitters such as Pro 7, Sat.1 and RTL do not provide such a stream. See also: {FQ1132}

In Live TV I see channels with the name "100% Reportage", "100% Economy (Wirtschaft)" or "100% Drama". What's this?

The TV Pro editorial team determines the most relevant TV programs on a daily basis by using the Programmzeitschrift TV Pro or the TV Pro program guide and the viewing rate of our Streaming App Live TV. Every single day, our TIM algorithm searches these broadcasts across the entire TV channel in the German broadcaster Mediatheken, and the TV Pro editorial staff edits and curates these broadcasts, in order to present them clearly in an app: TV Pro Mediathek. Categorized by theme, updated hourly, with options such as download, browse, clips, and more.

From the theme collections of the TV Pro Mediathek, we also provide daily channels exclusively for the Live TV App. with 100% reportage. We propose a daily sequence of top channels in the form of a program schema. Here, our algorithm is able to select the top from the Mediatheken and high-quality media books at the main end time at 20:15.

FAQ Image - S_392.png

Live TV users receive these "100%" channels daily as part of the annual "My Live TV" package.

Currently, there are 16 "100% channels":

100% New & popular
100% Crime scene (daily from 8:15 pm)
100% Drama
100% Car & Traffic
100% Travel
100% Daily report
100% Documentaries
100% House & garden
100% Health
100% Cooking
100% Economy
100% Politics
100% Talk shows
100% Rock & Pop
100% Classical Music
100% Comedy

How do I use Airplay 2 with Live TV / TV Pro Mediathek?

Thanks to the new "Airplay 2" feature, which many modern Smart TVs already integrate, you can easily stream to your TV the Live TV and the TV Pro Media Library app. An Apple TV is not necessary. To connect your iPhone or iPad to your Airplay 2-enabled Smart TV, you only need to follow these simple steps: 1. Make sure your iOS device and your Smart TV are connected to the same Wi-Fi 2. Tap the AirPlay icon in the Live TV or TV Pro Media Library app and start streaming directly You may need to first enable AirPlay in your TV settings. You can find the AirPlay settings in the TV menu under Settings.

How can I manage Apple AppStore or Google Playstore subscriptions?

If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions

For which platforms is Live TV available and how do I purchase the appropriate subscriptions?

There is the Live TV app for three platforms:

iOS (iPhone/iPad)
https://itunes.apple.com/de/app/id995947227?mt=8

macOS (Mac)
https://itunes.apple.com/de/app/live-tv/id715619301?mt=12

tvOS (Apple TV)
https://itunes.apple.com/de/app/id1051033237

If you bought a subscription for your iPhone, you can also run the subscription on your own iPad! As long as the devices are yours, there is no limitation on the number of devices that can run the subscription.

On all platforms, you can test the apps first. Each app runs independently. In-app purchases are purchased separately for each platform.

For the use of Live TV on iPhone / iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.

Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?

Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“). To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at: http://my.tvproapp.de

What is TV Pro GOLD ALL-IN-1?

With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.

How can I create a TV Pro ID?

To create a TV Pro ID, you visit https://my.tvproapp.de and click on "Register" there.

How do I cancel my subscription in iTunes?

All Apple subscriptions are managed in iTunes.

This link will directly take you to your profile administration:
https://apple.co/2Th4vqI

You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.

How do I turn off app usage over mobile data?

There are two places in iOS to prohibit an app from using Mobile Data. 1. Turn off “Wi-Fi Assist”. This applies to all apps, not just TV Pro Mediathek. To turn it off: Homescreen > Settings > Cellular Then scroll all the way to the end and turn off “Wi-Fi Assist” there. 2. In addition, you can generally prohibit an app from using Mobile Data there.

How do I log in with my TV Pro ID?

The TV Pro ID is the central account for the TV Pro app family:
TV Pro
Live TV
TV Pro Mediathek
Log in to all TV Pro apps with your TV Pro ID to
Secure purchases
Transfer purchases
Use features like Sync etc.
In the TV Pro apps, log in with your TV Pro ID as follows:
TV Pro
TV Pro for iPhone / iPad Settings > Account ("Not logged in") > Login ► Watch tutorial TV Pro Classic for iPhone / iPad Gear (Settings) > TV Pro Gold > Login TV Pro for Apple TV Menu > Settings > View packages > Log in with TV Pro ID
Live TV
Live TV for iPhone / iPad Store > Login or create user account Live TV for Mac Live TV > Log in with TV Pro ID ... Live TV for Apple TV Menu > Store > Log in with TV Pro ID
TV Pro Mediathek
TV Pro Mediathek (also for Kids Edition) for iPhone / iPad More > Settings > TV Pro ID > Login TV Pro Mediathek for Mac TV Pro Mediathek > Log in with TV Pro ID ... TV Pro Mediathek for Apple TV Menu > Settings > View packages > Log in with TV Pro ID

I purchased "TV Pro Gold for iPhone/iPad". Can I use it to unlock all channels in "Live TV"? Can I use it to unlock the "TV Pro Mediathek"?

"TV Pro Gold" applies to the "TV Pro" program guide apps for iPhone/iPad. There are separate in-app packages for the "Live TV" and "TV Pro Mediathek" apps, which can be purchased within the apps. "TV Pro Gold" does not unlock any features there.

How can I switch off the sorting of stations by ratings?

If you do not want sorting by ratings, this can be deactivated via the header menu at the top left.

Select the option "Own sequence":

The sequence of the station can be set by drag and drop. Go to "Settings" > "Sender" and then arrange the sequence.

There, you can also hide the stations that do not interest you.

How do I enable audio on my Live TV device?

Please make sure that the "Silent switch" on the the iPhone is turned off.

Are your apps compatible with "Airplay" and "Airplay 2"?

Yes, our apps are fully Airplay compatible. Live TV and TV Pro Mediathek also work excellently with Airplay 2. With Airplay you can wirelessly transmit picture and sound from your Mac, iPhone or iPad to an Apple TV or speakers. With Airplay 2 you can even connect your iOS device with many supported Smart TVs and stream Live TV or the TV Pro Mediathek on your Smart TV, for example. To do this, simply press the Airplay button in the corresponding app and select your desired television. Make sure that both devices are on the same Wi-Lan. You can find more information in our blog: https://www.tvproapp.de/airplay-2-apps-streamen/

In Live TV and TV Pro I can jump to programs in the media library. Do I then not need the TV Pro media library app?

In Live TV and TV Pro, the integration only serves to conveniently access Mediathek programs. This allows you to jump directly to the corresponding program in the TV Pro Mediathek App. You watch the program in the TV Pro Mediathek App and that is also where you find the overview by topic, the search, your favorites and downloads. If you delete the TV Pro Mediathek App, associated data such as downloads will also be deleted. Favorites are retained if you are logged in with your equinux ID. Tip: All three apps are cheaper together and available on all platforms if you opt for TV Pro Gold All-in-1.

Why should I buy from the TV Pro Store?

There are several simple reasons for this: 1) In the TV Pro Store you are guaranteed to always get the best price for all your TV Pro Apps 2) You can easily manage all TV Pro products (TV Pro, Live TV, TV Pro Mediathek) with your TV Pro ID instead of in the App Store 3) This makes us your direct contact and we can always help you directly

February 2023: My booked package is not recognized?

Apple has made a change to the technical infrastructure for In-App Purchases and Subscriptions in recent days. To cope with this, the apps of the TV Pro App family need to be updated.

We have submitted corresponding updates to Apple and hope for a swift release by the AppStore team.
What to do?
The respective app updates should appear in the AppStore shortly. Once the update is installed, the problem will be solved automatically. You do not need to contact the support team.

Which products are affected?

Purchases and extensions since 08.02.2023 are affected

Products purchased in the TV Pro Online Store are not affected

Customers who previously secured their purchases in the TV Pro ID are also not affected

We apologize for the inconvenience and are doing our best to fix the problem as quickly as possible.

Many TV Streaming Apps show Preroll Ads, meaning an advertisement sometimes plays first when changing channels. That bothers me.

We are also annoyed by this. Watching television and channel surfing and then having to watch a 20-second preroll ad: that’s a no-go. That's why we don't use any preroll ads in the TV Pro Live TV App!

How do I select a regional window or another stream for a channel in Live TV?

Below the image there is a drop-down menu. Here it is possible to switch to another stream or regional window of the respective channel. On Apple TV, you can switch to this menu by swiping right and then down on the Apple Remote.

How can I restart the app?

If an app is not behaving correctly, it can be restarted on an iPhone or iPad as follows:

On an iPhone / iPad with Face ID:

Go back to the Home Screen

Swipe up from the bottom edge of the screen and hold to show the App Switcher

Swipe up on the app you want to close to close it

On an iPhone / iPad with Home Button

Go back to the Home Screen

Press the Home button twice to show the App Switcher

Swipe up on the app you want to close to close it

After closing the app, you start the app as usual from your Home screen by tapping the app logo.

Transfer subscription packages to a different TV Pro ID

Is the email address for your TV Pro ID old or no longer available? You can transfer your active AppStore subscriptions to another TV Pro ID. Note: This will revoke your access with the "old" TV Pro ID, meaning you must log in everywhere with the new TV Pro ID afterwards. Here's how:
Create your new TV Pro ID
Log in to the app you used to purchase your package with your new TV Pro ID
Select "Restore Purchases"
Confirm that you want to transfer the package to the new TV Pro ID
Now you can use the package with your new TV Pro ID.

Is a channel permanently in the channel list of Live TV?

The Live TV channel list consists of public web streams from broadcasters and providers. We link to these contents. If a broadcaster or provider changes or stops the offer, the offer from Live TV may no longer be accessible and viewable. We therefore cannot guarantee availability. We actively maintain the content, often link information is changed or restructured and can be displayed again after adjustment.

Are there also channels with subtitles in Live TV?

Some (few) channels send a stream with subtitles in addition to the normal stream. To find these channels, simply enter the search term "Subtitles" in the search field at the beginning of the channel list. Tap or click on the corresponding channel. In the stream window, then select the corresponding stream of the channel. Update 2021: From now on, some channels (especially ZDF Group) send the subtitles with the normal stream. To activate subtitles, use the player's overlay, tap on the speech bubble there: In the "Subtitles" section, you switch the corresponding language on or off:

I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?

When purchasing the TV Pro GOLD ALL-IN-1 package, the following rule applies: always start with the app and on the device where you purchased the package. Then log in to other apps. For example, if you purchased the TV Pro GOLD ALL-IN-1 package in the TV Pro app on your iPad, then the starting point is the TV Pro app on your iPad:
‣ Create a TV Pro ID in the app and then select "Restore Purchases" ‣ Now open the other apps in the TV Pro GOLD ALL-IN-1 package and enter the same TV Pro ID there. ‣ Logging in with your TV Pro ID will automatically recognize the TV Pro GOLD ALL-IN-1 package.
If you have problems, please delete the app from all devices and start with the device where you initially purchased the TV Pro GOLD ALL-IN-1 package. Then follow the steps above.

Where can I find my TV Pro ID?

If you no longer know if you have a TV Pro ID or where you might find it, check out this ► Tutorial .

How can I define a custom sort order for channels / daily program?

Under Live TV > Settings, channels can be selected and deselected using the checkmark. Channels can also be sorted using the handles. The sorting is adopted in the daily program and can also be selected in the Live view:

How can I stream my apps to the TV?

Earlier, you necessarily had to have an Apple TV or a Mac to use the popular AirPlay function. But since AirPlay 2, the “screen mirroring” feature can also be used via many modern Smart TVs. To connect your iPhone or iPad to your AirPlay 2-enabled Smart TV, you only need to follow these simple steps: 1. Make sure your iOS device and your Smart TV are connected to the same Wi-Fi 2. Tap the AirPlay symbol in the Live TV or TV Pro media library app and start streaming directly It may be necessary to first enable AirPlay in the settings of your television. You can find the AirPlay settings in the TV menu under Settings.

When restoring purchases, does “Grant renewal failed” appear?

If you used two different Apple IDs for your app download and subscription purchase, the App Store gets confused and displays a cryptic error message – "Renewal failed". The solution:

Delete the currently installed app

Sign in under Settings > iTunes & App Store with the Apple ID you used to make your subscription

Now reinstall the app from the App Store

In the app, in the Store, select the option "Restore Purchases"

Does my app subscription renew automatically?

No. With your purchase by bank transfer, you acquire Live TV products once for your chosen period. If you would like to continue using the apps with all benefits even after the period expires, you must purchase the corresponding product or package again.

What do I do if the app cannot be updated on the iPhone or iPad?

Indeed, the AppStore on iPhone and iPad sometimes "hangs" and cannot update apps. In this case, deleting the app, then restarting the device and reinstalling the app helps. In the app, possibly then "Restore Purchases". Apple provides further information here: https://support.apple.com/de-de/HT201398

I purchased a subscription to Live TV. However, few channels are still appearing, and the subscription was not recognized. What can I do?

If, after purchasing a subscription in Live TV, few channels are still displayed, the purchase has been completed, but the evaluation of the purchase has failed. This is not a cause for concern. The following steps can resolve this issue:
Delete the Live TV app from the device. (Don't forget to empty the trash on Mac)
Open the AppStore and download the Live TV app again from the AppStore
Then start Live TV. All channels should now appear.

How does Live TV determine the ratings of programs?

The tuning rate is determined in real time from all installed Live TV Apps and TV Pro Apps on all platforms. With the channel order sorted by rating in Live TV, you can quickly see when a channel is broadcasting a currently very popular program: it moves to the top as a top channel.

Can Live TV debit money from my account?

https://www.tvproapp.de/kaufen/ueberweisung/

Why are shipments after 0:00 AM counted towards the current day?

Assuming a program is running on Friday night at 0:05 AM. In the TV Pro Apps, however, this program appears in the listing on Thursday at 0:05 AM. Why is that? For the TV day, it is assumed that the TV day starts at 5 AM and lasts until 4:59 AM the next day. Two reasons: - If you look in the listing for what’s running on Thursday evening, say from 11 PM, you also want to see the programs that start at 0:05 AM. You "think" it’s still "Thursday evening". Therefore, programs after midnight are also counted as Thursday. - It is based on the "wake cycle", i.e. until you go to bed (hopefully before 5 AM!) programs are counted to the day you got up, i.e. are awake. A program at 2 AM is therefore still counted to the mentioned Thursday and not (calendarically correct) to Friday. Friday contains all programs until Saturday morning at 4:59 AM. From 5 AM the new TV day then starts.

I can no longer log in to the TV Pro or Live TV App. What can I do?

If you can no longer log in to the TV Pro or Live TV app and do not receive an email to reset your password, the following may be the cause: No account with this email address - Password reset only works if an account actually exists with the entered email address. - Check if you may have registered with a different email address. Check old emails - Search your email inbox for previous emails from @equinux.com. - If you find such emails, your account was probably created with this email address. - Try logging in with this address or performing the password reset for this email address. If no emails are found - If you do not find any emails from @equinux.com, you probably have not yet created an account. - In this case, you can simply create a new account with your current email address.
I purchased a license – how do I get my access back?
If you have already made a purchase, but no account exists with your current email address, you can restore your purchases in the app: Create a new account - If you did not have an account before, create a new account in your TV Pro or Live TV app. Restore purchases - Open the app and navigate to the settings. - Select the “Restore Purchases” option. - Important: This must be done with the Apple ID with which you originally made the purchase. Use the correct app - Make sure you are using the correct version of the app. For example, if you made your purchase via the TV Pro Mediathek iOS app, you must use exactly this app to restore it. Check purchases in Apple ID - If you are unsure with which Apple ID you made the purchase, you can check this in the App Store under: Settings > Apple ID > Subscriptions. - Alternatively, you can check under Purchases in the App Store which apps are linked to your Apple ID.
What to do if the restoration does not work?
If you continue to have problems: - Restart the app and try again. - Log out and log back in with your Apple ID in the App Store.

How can I update the address or email address of my equinux ID?

Your account details such as address and email can be edited in the account management using the following link: Edit equinux ID

Was kann ich tun, wenn bei TV Pro oder Live TV AirPlay nicht mehr funktioniert?

Wenn AirPlay in TV Pro oder Live TV nicht mehr wie gewohnt funktioniert, können folgende Schritte helfen, das Problem zu beheben:

Geräte neu starten: Starte sowohl dein iOS-Gerät bzw. deinen Mac als auch das AirPlay-Zielgerät (z. B. Apple TV oder AirPlay-fähigen Fernseher) neu.

Netzwerk überprüfen: Stelle sicher, dass beide Geräte mit demselben WLAN-Netzwerk verbunden sind. AirPlay funktioniert nur im gleichen Netzwerk.

AirPlay-Verbindung testen: Probiere, ob AirPlay mit einer anderen App (z. B. der Fotos- oder YouTube-App) funktioniert. So lässt sich feststellen, ob das Problem an AirPlay allgemein oder nur in TV Pro / Live TV liegt.

App aktualisieren: Stelle sicher, dass du die neueste Version von TV Pro bzw. Live TV installiert hast. Updates können AirPlay-Probleme beheben.

iOS/macOS aktualisieren: Auch dein Betriebssystem sollte auf dem neuesten Stand sein, da AirPlay-Änderungen oft über Systemupdates kommen.

Neuverbindung herstellen: Beende die App komplett und starte sie neu. Versuche dann erneut, die AirPlay-Verbindung herzustellen.

AirPlay-Einstellungen prüfen: Überprüfe die AirPlay- und Datenschutz-Einstellungen auf deinem Gerät und deinem Apple TV.

What is TestFlight and how do I install the pre-release version of TV Pro?

After your registration as a tester, it's time to sit still and drink tea. As soon as there is a new TV Pro version to test, you will receive an invitation by email. The sender will be TestFlight. The email contains an invitation link. You can use this link to install the app via TestFlight – with just a few clicks. What is TestFlight? TestFlight from Apple is like an App Store for early versions. If you don't have this app on your device yet, you can download it from the App Store. If you already have TestFlight downloaded, tap “View in TestFlight” in the invitation email.

I want to become a TV Pro Tester: What happens to my subscription?

Your subscription continues as before and is not affected. Do you want to become a tester? Sign up now!

I am a TV Pro Tester and testing the app with TestFlight: Is TV Pro working perfectly?

Don't worry, we test every new app version ourselves before releasing it to you. Nevertheless, we hope to receive reports about bugs from you as a tester, which we might not have discovered on our own. Use the app and its functions as you always do and tell us about errors, strange displays or also incomprehensible connections. You can therefore help to make TV Pro an even better app.

I am a TV Pro Tester: How do I report bugs and provide feedback?

You are testing TV Pro via the TestFlight app and would like to give us feedback? Here's how: In the TestFlight App Open TestFlight, select TV Pro and tap “Send Feedback”. Or write us a message Via our contact form you can easily and quickly write us a message. Generally applies: the more details you provide, the easier it is for us to reproduce errors. Screenshots also help. You are not yet a tester? Sign up now!

I am TV Pro Tester: What should I test?

After you have loaded and started the TV Pro app in Testflight, you will receive a notification with information about what is new in this pre-release version of TV Pro and what should be tested. Aside from that, use the app and its functions as you always do and report bugs, strange displays or also incomprehensible connections to us. We are most helped by detailed descriptions of processes, screenshots are also good. You are not yet a tester? Register now!

I want to test TV Pro with the TestFlight app. Is my data secure?

Yes, you are loading preview versions of TV Pro with the TestFlight app from Apple. Your data remains protected and you can opt out at any time. Simply download TV Pro again from the App Store. On your home screen, you recognize a Testflight version by a yellow dot before "TV Pro". Do you want to become a tester? Sign up now!

I am testing TV Pro with TestFlight: how long does the test run?

The test phase is time-limited – you will be informed directly in the TestFlight version of TV Pro when the test ends.

I want to become a TV Pro Tester: What is TestFlight?

TestFlight from Apple is like an App Store for pre-release versions. Through it you download apps like TV Pro and can test them. If you don't have the TestFlight app on your device yet, you can download it from the App Store. If you have already downloaded TestFlight, tap "View in TestFlight" in the invitation email you receive as soon as there is a pre-release version of TV Pro. Do you want to become a tester? Sign up now!

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