My 'TV Pro Gold for iPhone/iPad' status is not recognized. What can I do?

My "TV Pro Gold for iPhone/iPad" status is not recognized. What can I do?

Note: "TV Pro Gold" is only valid for iPhone/iPad

Your TV Pro Gold status for iPhone/iPad is only valid for iPhone/iPad. Separate packages can be purchased for Apple TV.

1. Check in which app the purchase was made

Please check in the first step in which TV Pro app you purchased the Gold status. You can find the app name on the purchase receipt. This is either:

TV Pro Classic
TV Programm TV Pro

Alternatively, you can find out in which app you purchased it by checking in the App Store settings under:

App Store > tap your profile picture in the top right > Subscriptions > TV Pro

A package should be selected and active here.

2. Open the app and transfer the Gold status to the TV Pro ID

Please open the app in which you purchased the Gold status in the next step.

If you purchased Gold in TV Pro Classic, follow these steps:
- 1. Open TV Pro Classic
- 2. Tap the gear in the bottom right
- 3. Select TV Pro Gold
- 4. Log in with your TV Pro ID or create a new TV Pro ID (free) if you don't have one yet
- 5. Tap "Restore Purchases"
Now your Gold status has been saved in your TV Pro ID
If you purchased Gold in TV Programm TV Pro, follow these steps:
- 1. Open TV Programm TV Pro
- 2. Open Settings
- 3. Tap the first entry: this is usually your name and/or email address or "Not logged in"
- 4. Log in with your TV Pro ID or create a new one if you don't have one
- 5. Tap "Restore Purchases"

Now your Gold status has been saved in your TV Pro ID

3. Restore Gold status on another device or in another app

To transfer your Gold status to your second device or to another version of TV Pro, please follow these steps:

Open the corresponding app on the target device
Go to the TV Pro Gold settings as described above and log in with your TV Pro ID
Tap "Restore Purchases"
Your TV Pro status should now also appear here

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Most wanted

Why do businesses need VPN Tracker when switching to Mac?

As businesses transition away from Windows 10, many are adopting macOS. VPN Tracker ensures these organizations can maintain secure, enterprise-grade VPN access for remote work, IT administration, and field staff.

What is VPN Tracker?

VPN Tracker is a professional VPN client for macOS and iOS, designed for businesses. It provides secure and reliable remote access to internal company networks from any Mac, iPhone and iPad.

Can I configure WireGuard connections with 2-Factor Authentication?

The WireGuard protocol itself does not support 2-Factor Authentication (2FA) for VPN connections. However, when using WireGuard connections with VPN Tracker, you can enhance your overall security by enabling 2FA for your VPN Tracker account.

This means your VPN configuration and access are protected with an additional layer of security, while your WireGuard connections remain end-to-end encrypted for maximum protection.

Using VPN Tracker is the best way to benefit from the performance and security of WireGuard, along with modern account-level protections like 2FA.

Can VPN Tracker replace my Windows VPN client?

Absolutely. VPN Tracker is the macOS alternative to Windows-based VPN clients like Cisco AnyConnect, Shrew Soft VPN, FortiClient, GlobalProtect (Palo Alto Networks), SonicWall Mobile Connect, WatchGuard Mobile VPN, OpenVPN, Check Point Endpoint Security VPN, and F5 BIG-IP Edge Client, and others, with added features tailored for Apple devices.

Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?

No, macOS does not support establishing a VPN tunnel within an existing VPN connection (“tunnel-in-tunnel”). If you’re already connected to a VPN, the system typically prevents setting up a second VPN tunnel through that connection. Background: This is a limitation of macOS itself, not of VPN Tracker. It affects use cases such as: • Trying to connect to a second VPN through an already active VPN tunnel. • Attempting to route site-to-site connections through an existing user VPN session.

Can I contact you if I need help?

Yes, absolutely! Our support team is happy to assist you. Click here to open the contact form.

Is VPN Tracker compatible with M1 and M2 Macs?

Yes, VPN Tracker is fully optimized for Apple Silicon Macs, including M1 and M2 chips, offering high performance and long battery life.

Do I need to reconfigure my firewall or VPN gateway?

Usually not. VPN Tracker works with your existing VPN infrastructure. It supports configurations for SonicWall, Fortinet, Cisco, Sophos, and many others out of the box.

Is there a central management option for teams?

Yes, VPN Tracker offers team management features including configuration deployment, license control, and access auditing for IT admins.

I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?

No, that’s not possible. Due to how WireGuard works, each person needs their own personal connection. Sharing a connection between multiple users is not allowed and will lead to connection issues. Similarly, if an employee wants to use the VPN on more than one device (e.g. Mac and iPhone), they will need a separate connection for each device. With my.vpntracker.com, you can manage all your connections centrally: For example, you can create 100 WireGuard connections in advance, upload them, and assign them to employees and their devices as needed (e.g. Mr. Miller/Mac and Mr. Miller/iPhone).

Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?

Disabling this behavior entirely is not possible. VPN Tracker waits a certain amount of time for a response from the authentication server. If there’s no response, the app cannot know whether the password was incorrect or if the server is simply slow to respond—so it asks for the password again, just in case. Possible alleviation of the problem: Increase the timeout value to give VPN Tracker more time to wait for a server response. You can adjust this under: “Credential Prompt Timeout” (German: Anzeigedauer für Authentifizierungsdialoge). This helps reduce unnecessary password prompts when connecting to slow or overloaded servers.

Can I use VPN Tracker in a zero-trust or hybrid work environment?

Yes. VPN Tracker is built for modern IT environments with support for certificate-based authentication, MFA, and integration with enterprise-grade security policies.

Does VPN Tracker support all major VPN protocols?

Yes, VPN Tracker supports a wide range of protocols including IPsec, L2TP, Cisco EasyVPN, OpenVPN, IKEv2, and SSL VPNs — fully compatible with most enterprise-grade firewalls and routers.

How can I migrate from a Windows VPN setup to VPN Tracker on Mac?

VPN Tracker offers detailed setup guides and import tools to help migrate VPN configurations from Windows clients to Mac quickly and securely.

The VPN seems connected but I can't connect to my server or transfer data. What is wrong?

There are a number of possible causes for such a behavior. This FAQ will help you to find out what is causing the problem in your specific situation. In this FAQ we will be using destination device as a generic term for the device you are trying to connect to. The destination device can be anything from a normal computer, to a server, to a network printer.

1. Are you trying to connect to the destination device using a host name?

If you are using a host name, please try once using its IP address instead. If that works, the problem has to do with DNS resolution. Please make sure DNS is enabled for the VPN connection and correctly configured. Note that using Bonjour or NETBIOS hostnames is generally not possible over VPN.

2. Is the IP address you are connecting to really part of the remote network?

For example, if your remote network is 192.168.13.0/24, you should be able to connect to IPs starting with 192.168.13.x, but connections to IPs starting with 192.168.14.x will not work as they are outside the address range of traffic tunneled through the VPN.

3. Is the local address in VPN Tracker part of the remote network?

Using a local address in VPN Tracker (Basic > Local Address) that is part of the remote network is not possible with most VPN gateways. Please use a local address that is outside all remote networks. For example, if your remote network is 192.168.13.0/24, do not use an address starting with 192.168.13. If you are using an automatic configuration method (e.g. Mode Config, EasyVPN, DHCP over VPN) you may be able to assign a local address to VPN Tracker that is part of the remote network. Refer to the configuration guide for your VPN gateway for more information.

4. Could multiple VPN users use the same local address?

If multiple VPN users exist, pleas make sure no two users are using the same local address (Basic > Local Address), otherwise one of them will not be able to use the tunnel anymore whenever both of them are connected. If that field is empty in your configuration, VPN Tracker will just use the IP address of your primary network interface as local address, and of course, this can also cause an address conflict with another user, that’s why we do not recommend to leave that field empty if there are multiple VPN users.

5. Can you ping the LAN address of the VPN gateway?

You can find a ping tool directly in VPN Tracker under Tools > Ping Host. The LAN address of the VPN gateway is special in the regard that this address doesn’t need to be routed at all. So if you can ping that address but no other remote address, it is most likely a routing issue at the remote end.

6. If you can't ping anything, try re-running the VPN Availability Test

The VPN Availability Test can be found in the menu: Tools > VPN Availability Test. Then try connecting the VPN again. The results of this test depend on the capabilities of your local Internet router/modem or the Internet connection itself and they influence how the VPN tunnel is established. VPN Tracker automatically runs the test for every new Internet connection it is able to detect but even if a connection has been tested before, there are various reasons why the behavior of that connection may have changed in the meantime.

7. Is your VPN gateway the default gateway (router) of its network?

If the VPN gateway is not the default gateway, you will in many cases need a suitable routing setup in order for responses to reach you. Whenever a device doesn’t know how to reach an IP address directly, it forwards its reply to its default gateway and if that isn’t the VPN gateway, it won’t know what to do with that reply data. In that case its important to configure the default gateway to forward replies to VPN users to the VPN gateway.

8. Is your VPN gateway the default gateway (router) of its network?

For more details, we would like to direct you to the following FAQ entry.

I am having trouble with a World Connect connection. What can I do?

If you're experiencing issues with your World Connect connection in VPN Tracker, here's what to do:

1. Contact Support

In VPN Tracker, go to the Help menu and select "Contact Support".
In the window that opens:

Enter "World Connect Issue" in the subject line.
Describe the problem you're having so our support team can help you quickly.

2. Try These Steps in the Meantime

If you're using a country-specific connection (e.g. "United States"), try unchecking the "Fastest Destination" option.
Once unchecked, you can manually choose from the available cities (e.g. New York, Los Angeles, Miami, etc.).
Try connecting to a different city to see if the issue is specific to one location.

These steps often help resolve temporary connection issues.

What is the Pre-Shared key and how do I get it?

If you’re setting up a VPN connection, you’ll often come across the term “pre shared key” or “VPN shared secret.” This guide explains what it means, how to set it up, and what to do if you lose it — so you can get your VPN running smoothly on your Mac.

What is a pre shared key VPN, or what is a pre-shared key for VPN?

A VPN pre shared key (also called VPN shared secret, VPN PSK, shared key, or preshared key) is like a password that secures your VPN connection. This IPsec pre shared key is configured on your VPN gateway — such as a firewall or router — and must match on your device to establish a secure VPN tunnel.

Without the correct key, your device cannot connect, ensuring that your VPN connection stays protected from unauthorized access.

Note: Some VPN gateways require the shared secret key to contain up to 512 alphanumeric characters. Check your device’s manual or use a pre shared key generator tool if needed.

How to Set Up a Pre Shared Key

VPN Tracker makes setting up your VPN simple and secure. It provides step-by-step setup guides for all major VPN gateway manufacturers, showing you exactly how to:

Create and configure a pre shared key or shared secret key on your firewall or router
Enter the VPN PSK on your Mac in VPN Tracker
Check that your VPN connection is working securely

Browse VPN setup guides here

To get started, download VPN Tracker here: Download VPN Tracker

How to Recover a Lost Pre Shared Key

If you’ve lost your pre shared key or VPN shared secret, here’s how you can recover it:

Check VPN Tracker Personal Safe: If you saved the connection in your Personal Safe, you can redownload it with the key.
Search Your Mac Keychain: Go to Applications > Utilities > Keychain Access, search for “Shared Secret,” and find your saved VPN PSKs.
Restore from Backup: If you use Time Machine Backup, you can try restoring an older connection version that contains the pre shared key.
Check Your Firewall or Contact Your VPN Administrator: Refer to your device manual or ask your network administrator to retrieve the shared key from your VPN gateway or firewall.

Need help with your VPN setup?

Visit VPN Tracker — the #1 VPN client for Mac for expert tools and guides to get your VPN running smoothly.

Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?

The Unifi Dream Machine (UDM) configures OpenVPN by default with the topology "Host to all networks". This means that the entire network traffic, including your internet traffic, is redirected to the VPN tunnel. This can happen that you no longer have access to devices or services in your local network-because all data traffic runs via the VPN connection to the UDM. Solution: If you only want to access the distant network (e.g. in the office) and at the same time want to continue using your local network, simply change the topology setting: Select the affected connection in VPN Tracker Click on "Edit". Change the topology from "Host to all networks" to "Host to Network". Save the connection. The next time you establish a connection, your remote networks will be automatically accessible.

Why am I being asked for a password in VPN Tracker?

VPN Tracker may prompt you for different passwords depending on the action you're performing. This guide explains what each prompt means and which password you should enter.

1. Your Mac Password

When is it needed?
– Installing VPN Tracker
– Approving system extensions

Why?
macOS requires your administrator password to authorize changes on your system.

Where do I find it?
This is your local Mac password – the one you use to log in when your Mac starts up.

2. Your equinux ID (VPN Tracker Account)

When is it needed?
– Logging into the VPN Tracker app (Mac or iOS)
– Accessing your account at my.vpntracker.com

Why?
This is your personal VPN Tracker account, giving you access to your plan, team, connections, and device settings.

Where do I find it?
This password is usually saved in your Keychain or Passwords app under “id.equinux.com”.

3. Pre-Shared Key (PSK) / Shared Secret

When is it needed?
– When setting up or connecting to a VPN connection

Why?
Some VPNs use a PSK to authenticate users. This key must match what’s configured on the VPN gateway.

Tip for Teams: Admins can share pre-configured VPN connections via TeamCloud to avoid PSK confusion.

Where do I find it?
This is usually set by your company’s VPN admin and stored in the connection. You typically don’t need to know it yourself.

4. Your Company Login (XAUTH Credentials)

When is it needed?
– When connecting to a company VPN

Why?
You may need to enter your company login (often the same credentials you use at work) to authenticate with the VPN.

Where do I find it?
You should have received it from your IT team — and hopefully not written it on a Post-it under your keyboard.

Is 2FA available for my account?

All equinux accounts support secure two-factor authentication (2FA) as an additional layer of security for your sensitive data. To set up 2FA for your account, log in to id.equinux.com and go to the tab Multifactor Authentication. Here you will find the QR code / authentication key needed to set up 2FA for your equinux account with your OTP solution.
FAQ Image - S_1337.png

equinux 2FA supports all major authentication and password apps, including:

Google Authenticator
Microsoft Authenticator
Twilio Authy
1Password
FreeOTP
Bitwarden

FAQ

Send us a message

How can I sort the channel order?

You can define the channel sort order yourself in TV Pro. The sort order is then taken into account in all views. How it works:

Select TV Pro > Settings > Add channels > My channels
Tap the handle on the right and drag the channel to the desired position
The “Automatic numbering” function can be used to assign numbers to the channels. Alternatively, you can manually assign a number to each channel by clicking on the number field next to the channel.

If numbers have already been assigned in the past, these can be corrected under Settings - Add channels - My channels. Then, as usual, tap on the number fields on the right and enter a different number. Tip: It is easiest to first sort the channels there in the order of your television and then tap on “Automatic numbering” at the top. If you add channels later, they will not automatically be assigned a number. Move the channel back to the desired position and tap on “Automatic numbering” again. If the channel order is still incorrect or some channels cannot be changed, it may help to remove all channel numbers at the very bottom of the “My channels” list and start numbering again.

My LG TV does not work with TV Pro!

Please grab the 2 original LG apps from the AppStore. Try to connect your TV to these apps.

LG TV Remote

LG TV Remote 2011

If these do not work, then you cannot use remote control with your LG TV using TV Pro.

Is it possible to activate Family Sharing for Live TV and TV Pro?

Apple Family sharing is not activated for our products.

How can I cancel my subscription on the App Store?

To cancel or manage a subscription in the App Store, open the App Store, sign in, and click on your account icon in the bottom left corner of the window. Then, click "View information" in the top right of the window, enter your password if prompted and scroll down until you see the subheading "Manage". Here you will be able to see how many subscriptions you have associated with your account. FAQ Image - S_1220.png

Click on "Manage" to view and edit your subscriptions on your Mac. You can find out more information from the Apple Support website.

My "TV Pro Gold for iPhone/iPad" status is not recognized. What can I do?

Note: "TV Pro Gold" is only valid for iPhone/iPad

Your TV Pro Gold status for iPhone/iPad is only valid for iPhone/iPad. Separate packages can be purchased for Apple TV.

1. Check in which app the purchase was made

Please check in the first step in which TV Pro app you purchased the Gold status. You can find the app name on the purchase receipt. This is either:

TV Pro Classic
TV Programm TV Pro

Alternatively, you can find out in which app you purchased it by checking in the App Store settings under:

App Store > tap your profile picture in the top right > Subscriptions > TV Pro

A package should be selected and active here.

2. Open the app and transfer the Gold status to the TV Pro ID

Please open the app in which you purchased the Gold status in the next step.

If you purchased Gold in TV Pro Classic, follow these steps:
- 1. Open TV Pro Classic
- 2. Tap the gear in the bottom right
- 3. Select TV Pro Gold
- 4. Log in with your TV Pro ID or create a new TV Pro ID (free) if you don't have one yet
- 5. Tap "Restore Purchases"
Now your Gold status has been saved in your TV Pro ID
If you purchased Gold in TV Programm TV Pro, follow these steps:
- 1. Open TV Programm TV Pro
- 2. Open Settings
- 3. Tap the first entry: this is usually your name and/or email address or "Not logged in"
- 4. Log in with your TV Pro ID or create a new one if you don't have one
- 5. Tap "Restore Purchases"

Now your Gold status has been saved in your TV Pro ID

3. Restore Gold status on another device or in another app

To transfer your Gold status to your second device or to another version of TV Pro, please follow these steps:

Open the corresponding app on the target device
Go to the TV Pro Gold settings as described above and log in with your TV Pro ID
Tap "Restore Purchases"
Your TV Pro status should now also appear here

I still have a few weeks remaining on my TV Pro GOLD PLUS, purchased as a one-time purchase. What happens if I now purchase TV Pro GOLD PLUS as an annual subscription prematurely?

When purchasing a TV Pro subscription prematurely, the Apple App Store cannot credit this period. Therefore, the annual subscription starts on the day of purchase. It is therefore best to wait until the GOLD PLUS status expires and then purchase the corresponding subscription directly in the TV Pro Store.

The synchronization of the favorites list between iPad and iPhone is not working.

For TV Pro 5: Please create a TV Pro ID. The watchlist will be synchronized via the TV Pro ID in the future. From version 5, iCloud will no longer be used for synchronization. For older versions of TV Pro: Please first check whether you are using iCloud Sync with the same Apple ID on both devices. Then check under TV Pro > Settings > Data & iCloud whether the “Sync via iCloud” function is activated. If it is activated, try deleting the TV Pro iCloud data from these settings on both devices and then try again.

How can I change the welcome screen of the TV Pro app?

At the start, the Covergirl Jenny appears in the TV Pro app on the iPhone. You can change this start image with your own image:

‣ Go to "Settings" (Einstellungen) > "Welcome screen" (Begrüßungsbild) 
‣ Simply select your own picture.

Under TV Pro Classic, the settings are located behind the gear wheel in the lower right corner.

How do I redeem a "TV Pro Wertmarke"?

If you have received or purchased a "TV Pro Voucher", you can redeem it here: Redeem TV Pro Voucher If you already have a TV Pro ID, you will be prompted to log in with it afterwards. Otherwise, you can create a free TV Pro ID when redeeming for the first time.

Why is no program displayed for Sky Sport 1 and Sky Sport 2?

Some channels, such as Sky Sport 1 and Sky Sport 2, only show programs on certain days, for example, when special sports events are scheduled. On days when the channels do not show any program, the program column in the TV Pro app remains empty.

What is TV Pro GOLD ALL-IN-1?

With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.

For which platforms is "TV Pro" (Digital TV Magazine) available and how do I purchase corresponding subscriptions?

There is TV Pro for two platforms: iOS (iPhone/iPad) https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8 tvOS (Apple TV) https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8 On all platforms, you can test the apps first.

For the iOS platform, you can purchase the In-App package "TV Pro GOLD PLUS".

For tvOS (Apple TV), you can purchase the separate package "TV Pro for Apple TV".

The packages are independent and only transferable within one platform. It is best to secure the packages directly on the TV Pro Homepage.

Examples:

I purchased TV Pro GOLD PLUS on iOS. Can I use it on Apple TV? – No.

I purchased TV Pro GOLD PLUS on the iPad. Can I use it on the iPhone? – Yes.

I purchased TV Pro - Your TV Program for Apple TV. Can I use it on the iPhone? – No.

No shipments are displayed on a day. What can I do?

If no programs are displayed for an entire day or for a channel, there is likely an error loading the data. To fix the problem, please try reloading the day. If this does not improve:

In the TV Pro settings (gear icon), tap on the “TV Pro Cloud” section and tap “Delete program data on this device”. TV Pro will now download all program data again.

How does TV Pro view the topic of advertising in the app? Why is TV Pro not ad-free after the in-app purchase?

Many app providers finance themselves as follows: They flood the free version of the app with advertising so that you can "buy yourself free" from advertising with the paid version. We call that extortion. Interestingly, this is often done by providers such as traditional publishers who desperately try to monetize their old magazine offerings digitally: without attractive features, without understanding of mobile platforms. If the revenue is then not high enough, the free version is increasingly flooded. We don't think much of that. Our advertising principles are as follows:

Advertising "No-Gos":

No overlay advertising that you have to "tap away" ("Find the close box")
No full-screen preroll clips for games and other advertising trash
No advertising timers ("Banner/video must be viewed for at least 10 seconds until you find the close box")
No permanent occupation of the screen by advertising
No combinations/chains of the aforementioned on buttons and functions of the app

We are for:

Target group-relevant advertising, in the form of hints and banners
No "flooding" with advertising in the free version
No "buying" of advertising freedom in the paid version

Conclusion: We offer discreet advertising in all versions. We do not primarily finance ourselves through advertising, but offer exciting new features in our paid and free versions as a technology provider. We want to convince customers to buy because they want innovative features. Not to "buy themselves free" from advertising floods.

Ich habe TV Pro Gold aus der TV Pro Classic App. Kann ich das auf Gold Max upgraden?

TV Pro Gold aus der Classic App kann leider nicht auf ein TV Pro Max Upgrade angewendet werden. Warum? Technisch handelt es sich im AppStore um einen Kauf in einer anderen App. Apple erlaubt es in diesem Fall nicht, die beiden Käufe zu verlinken. Daher kann kein Restguthaben angerechnet werden und das bisherige Gold Classic Abo wird auch nicht automatisch beendet. Update 09.09.2022: Wir versuchen diesen Fall zukünftig in der App zu erkennen und einen entsprechenden Hinweis anzuzeigen.

How can I view the terms of my subscriptions in my TV Pro ID?

You can save your current subscriptions from iTunes in your TV Pro ID. To view all saved subscriptions and terms, please log in: http://livetvhq.livetvgmbh.de.

How can I charge the iPad every day?

TV Pro for iPad automatically downloads data for upcoming days. No further configuration is necessary. Simply leave the app open for a while, missing days will be automatically detected and reloaded.

QUESTION

ANSWER

Why are broadcasts that have already passed sometimes not grayed out in the “Overview”?

In the overview, broadcasts that have already passed are grayed out. However, broadcasts that are available in the TV Pro Media Library are not grayed out even after the expiry date. This quickly shows which broadcasts can be viewed. This also applies to the display of yesterday.

How do I cancel my subscription in iTunes?

All Apple subscriptions are managed in iTunes.

This link will directly take you to your profile administration:
https://apple.co/2Th4vqI

You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.

Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?

Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“). To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at: http://my.tvproapp.de

Why are shipments after 0:00 AM counted towards the current day?

Assuming a program is running on Friday night at 0:05 AM. In the TV Pro Apps, however, this program appears in the listing on Thursday at 0:05 AM. Why is that? For the TV day, it is assumed that the TV day starts at 5 AM and lasts until 4:59 AM the next day. Two reasons: - If you look in the listing for what’s running on Thursday evening, say from 11 PM, you also want to see the programs that start at 0:05 AM. You "think" it’s still "Thursday evening". Therefore, programs after midnight are also counted as Thursday. - It is based on the "wake cycle", i.e. until you go to bed (hopefully before 5 AM!) programs are counted to the day you got up, i.e. are awake. A program at 2 AM is therefore still counted to the mentioned Thursday and not (calendarically correct) to Friday. Friday contains all programs until Saturday morning at 4:59 AM. From 5 AM the new TV day then starts.

How can I update the address or email address of my equinux ID?

Your account details such as address and email can be edited in the account management using the following link: Edit equinux ID

How can I manage Apple AppStore or Google Playstore subscriptions?

If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions

When restoring purchases, does “Grant renewal failed” appear?

If you used two different Apple IDs for your app download and subscription purchase, the App Store gets confused and displays a cryptic error message – "Renewal failed". The solution:

Delete the currently installed app
Sign in under Settings > iTunes & App Store with the Apple ID you used to make your subscription
Now reinstall the app from the App Store
In the app, in the Store, select the option "Restore Purchases"

Was kann ich tun, wenn bei TV Pro oder Live TV AirPlay nicht mehr funktioniert?

Wenn AirPlay in TV Pro oder Live TV nicht mehr wie gewohnt funktioniert, können folgende Schritte helfen, das Problem zu beheben:

Geräte neu starten: Starte sowohl dein iOS-Gerät bzw. deinen Mac als auch das AirPlay-Zielgerät (z. B. Apple TV oder AirPlay-fähigen Fernseher) neu.
Netzwerk überprüfen: Stelle sicher, dass beide Geräte mit demselben WLAN-Netzwerk verbunden sind. AirPlay funktioniert nur im gleichen Netzwerk.
AirPlay-Verbindung testen: Probiere, ob AirPlay mit einer anderen App (z. B. der Fotos- oder YouTube-App) funktioniert. So lässt sich feststellen, ob das Problem an AirPlay allgemein oder nur in TV Pro / Live TV liegt.
App aktualisieren: Stelle sicher, dass du die neueste Version von TV Pro bzw. Live TV installiert hast. Updates können AirPlay-Probleme beheben.
iOS/macOS aktualisieren: Auch dein Betriebssystem sollte auf dem neuesten Stand sein, da AirPlay-Änderungen oft über Systemupdates kommen.
Neuverbindung herstellen: Beende die App komplett und starte sie neu. Versuche dann erneut, die AirPlay-Verbindung herzustellen.
AirPlay-Einstellungen prüfen: Überprüfe die AirPlay- und Datenschutz-Einstellungen auf deinem Gerät und deinem Apple TV.

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From USA and Canada:		1-888-equinux (378-4689)
Other countries:		+49-89-520 465-280

1. Contact Support

2. Try These Steps in the Meantime

What is a pre shared key VPN, or what is a pre-shared key for VPN?

How to Set Up a Pre Shared Key

How to Recover a Lost Pre Shared Key

Need help with your VPN setup?

1. Your Mac Password

2. Your equinux ID (VPN Tracker Account)

3. Pre-Shared Key (PSK) / Shared Secret

4. Your Company Login (XAUTH Credentials)

Note: "TV Pro Gold" is only valid for iPhone/iPad

1. Check in which app the purchase was made

2. Open the app and transfer the Gold status to the TV Pro ID

3. Restore Gold status on another device or in another app

Compatible macOS Versions

Supported Devices

Free Trial

Compatible macOS Versions

Supported Devices

Free Trial

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