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VPN Tracker is a professional VPN client for macOS and iOS, designed for businesses. It provides secure and reliable remote access to internal company networks from any Mac, iPhone and iPad.

Can VPN Tracker replace my Windows VPN client?

Absolutely. VPN Tracker is the macOS alternative to Windows-based VPN clients like Cisco AnyConnect, Shrew Soft VPN, FortiClient, GlobalProtect (Palo Alto Networks), SonicWall Mobile Connect, WatchGuard Mobile VPN, OpenVPN, Check Point Endpoint Security VPN, and F5 BIG-IP Edge Client, and others, with added features tailored for Apple devices.

Can I configure WireGuard connections with 2-Factor Authentication?

The WireGuard protocol itself does not support 2-Factor Authentication (2FA) for VPN connections. However, when using WireGuard connections with VPN Tracker, you can enhance your overall security by enabling 2FA for your VPN Tracker account.

This means your VPN configuration and access are protected with an additional layer of security, while your WireGuard connections remain end-to-end encrypted for maximum protection.

Using VPN Tracker is the best way to benefit from the performance and security of WireGuard, along with modern account-level protections like 2FA.

Why do businesses need VPN Tracker when switching to Mac?

As businesses transition away from Windows 10, many are adopting macOS. VPN Tracker ensures these organizations can maintain secure, enterprise-grade VPN access for remote work, IT administration, and field staff.

Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?

No, macOS does not support establishing a VPN tunnel within an existing VPN connection (“tunnel-in-tunnel”). If you’re already connected to a VPN, the system typically prevents setting up a second VPN tunnel through that connection. Background: This is a limitation of macOS itself, not of VPN Tracker. It affects use cases such as: • Trying to connect to a second VPN through an already active VPN tunnel. • Attempting to route site-to-site connections through an existing user VPN session.

Is VPN Tracker compatible with M1 and M2 Macs?

Yes, VPN Tracker is fully optimized for Apple Silicon Macs, including M1 and M2 chips, offering high performance and long battery life.

Do I need to reconfigure my firewall or VPN gateway?

Usually not. VPN Tracker works with your existing VPN infrastructure. It supports configurations for SonicWall, Fortinet, Cisco, Sophos, and many others out of the box.

Can I contact you if I need help?

Yes, absolutely! Our support team is happy to assist you. Click here to open the contact form.

Is there a central management option for teams?

Yes, VPN Tracker offers team management features including configuration deployment, license control, and access auditing for IT admins.

I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?

No, that’s not possible. Due to how WireGuard works, each person needs their own personal connection. Sharing a connection between multiple users is not allowed and will lead to connection issues. Similarly, if an employee wants to use the VPN on more than one device (e.g. Mac and iPhone), they will need a separate connection for each device. With my.vpntracker.com, you can manage all your connections centrally: For example, you can create 100 WireGuard connections in advance, upload them, and assign them to employees and their devices as needed (e.g. Mr. Miller/Mac and Mr. Miller/iPhone).

Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?

Disabling this behavior entirely is not possible. VPN Tracker waits a certain amount of time for a response from the authentication server. If there’s no response, the app cannot know whether the password was incorrect or if the server is simply slow to respond—so it asks for the password again, just in case. Possible alleviation of the problem: Increase the timeout value to give VPN Tracker more time to wait for a server response. You can adjust this under: “Credential Prompt Timeout” (German: Anzeigedauer für Authentifizierungsdialoge). This helps reduce unnecessary password prompts when connecting to slow or overloaded servers.

Can I use VPN Tracker in a zero-trust or hybrid work environment?

Yes. VPN Tracker is built for modern IT environments with support for certificate-based authentication, MFA, and integration with enterprise-grade security policies.

Does VPN Tracker support all major VPN protocols?

Yes, VPN Tracker supports a wide range of protocols including IPsec, L2TP, Cisco EasyVPN, OpenVPN, IKEv2, and SSL VPNs — fully compatible with most enterprise-grade firewalls and routers.

How can I migrate from a Windows VPN setup to VPN Tracker on Mac?

VPN Tracker offers detailed setup guides and import tools to help migrate VPN configurations from Windows clients to Mac quickly and securely.

The VPN seems connected but I can't connect to my server or transfer data. What is wrong?

There are a number of possible causes for such a behavior. This FAQ will help you to find out what is causing the problem in your specific situation. In this FAQ we will be using destination device as a generic term for the device you are trying to connect to. The destination device can be anything from a normal computer, to a server, to a network printer.

1. Are you trying to connect to the destination device using a host name?

If you are using a host name, please try once using its IP address instead. If that works, the problem has to do with DNS resolution. Please make sure DNS is enabled for the VPN connection and correctly configured. Note that using Bonjour or NETBIOS hostnames is generally not possible over VPN.

2. Is the IP address you are connecting to really part of the remote network?

For example, if your remote network is 192.168.13.0/24, you should be able to connect to IPs starting with 192.168.13.x, but connections to IPs starting with 192.168.14.x will not work as they are outside the address range of traffic tunneled through the VPN.

3. Is the local address in VPN Tracker part of the remote network?

Using a local address in VPN Tracker (Basic > Local Address) that is part of the remote network is not possible with most VPN gateways. Please use a local address that is outside all remote networks. For example, if your remote network is 192.168.13.0/24, do not use an address starting with 192.168.13. If you are using an automatic configuration method (e.g. Mode Config, EasyVPN, DHCP over VPN) you may be able to assign a local address to VPN Tracker that is part of the remote network. Refer to the configuration guide for your VPN gateway for more information.

4. Could multiple VPN users use the same local address?

If multiple VPN users exist, pleas make sure no two users are using the same local address (Basic > Local Address), otherwise one of them will not be able to use the tunnel anymore whenever both of them are connected. If that field is empty in your configuration, VPN Tracker will just use the IP address of your primary network interface as local address, and of course, this can also cause an address conflict with another user, that’s why we do not recommend to leave that field empty if there are multiple VPN users.

5. Can you ping the LAN address of the VPN gateway?

You can find a ping tool directly in VPN Tracker under Tools > Ping Host. The LAN address of the VPN gateway is special in the regard that this address doesn’t need to be routed at all. So if you can ping that address but no other remote address, it is most likely a routing issue at the remote end.

6. If you can't ping anything, try re-running the VPN Availability Test

The VPN Availability Test can be found in the menu: Tools > VPN Availability Test. Then try connecting the VPN again. The results of this test depend on the capabilities of your local Internet router/modem or the Internet connection itself and they influence how the VPN tunnel is established. VPN Tracker automatically runs the test for every new Internet connection it is able to detect but even if a connection has been tested before, there are various reasons why the behavior of that connection may have changed in the meantime.

7. Is your VPN gateway the default gateway (router) of its network?

If the VPN gateway is not the default gateway, you will in many cases need a suitable routing setup in order for responses to reach you. Whenever a device doesn’t know how to reach an IP address directly, it forwards its reply to its default gateway and if that isn’t the VPN gateway, it won’t know what to do with that reply data. In that case its important to configure the default gateway to forward replies to VPN users to the VPN gateway.

8. Is your VPN gateway the default gateway (router) of its network?

For more details, we would like to direct you to the following FAQ entry.

I am having trouble with a World Connect connection. What can I do?

If you're experiencing issues with your World Connect connection in VPN Tracker, here's what to do:

1. Contact Support

In VPN Tracker, go to the Help menu and select "Contact Support".
In the window that opens:

Enter "World Connect Issue" in the subject line.
Describe the problem you're having so our support team can help you quickly.

2. Try These Steps in the Meantime

If you're using a country-specific connection (e.g. "United States"), try unchecking the "Fastest Destination" option.
Once unchecked, you can manually choose from the available cities (e.g. New York, Los Angeles, Miami, etc.).
Try connecting to a different city to see if the issue is specific to one location.

These steps often help resolve temporary connection issues.

Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?

The Unifi Dream Machine (UDM) configures OpenVPN by default with the topology "Host to all networks". This means that the entire network traffic, including your internet traffic, is redirected to the VPN tunnel. This can happen that you no longer have access to devices or services in your local network-because all data traffic runs via the VPN connection to the UDM. Solution: If you only want to access the distant network (e.g. in the office) and at the same time want to continue using your local network, simply change the topology setting: Select the affected connection in VPN Tracker Click on "Edit". Change the topology from "Host to all networks" to "Host to Network". Save the connection. The next time you establish a connection, your remote networks will be automatically accessible.

What is the Pre-Shared key and how do I get it?

If you’re setting up a VPN connection, you’ll often come across the term “pre shared key” or “VPN shared secret.” This guide explains what it means, how to set it up, and what to do if you lose it — so you can get your VPN running smoothly on your Mac.

What is a pre shared key VPN, or what is a pre-shared key for VPN?

A VPN pre shared key (also called VPN shared secret, VPN PSK, shared key, or preshared key) is like a password that secures your VPN connection. This IPsec pre shared key is configured on your VPN gateway — such as a firewall or router — and must match on your device to establish a secure VPN tunnel.

Without the correct key, your device cannot connect, ensuring that your VPN connection stays protected from unauthorized access.

Note: Some VPN gateways require the shared secret key to contain up to 512 alphanumeric characters. Check your device’s manual or use a pre shared key generator tool if needed.

How to Set Up a Pre Shared Key

VPN Tracker makes setting up your VPN simple and secure. It provides step-by-step setup guides for all major VPN gateway manufacturers, showing you exactly how to:

Create and configure a pre shared key or shared secret key on your firewall or router
Enter the VPN PSK on your Mac in VPN Tracker
Check that your VPN connection is working securely

Browse VPN setup guides here

To get started, download VPN Tracker here: Download VPN Tracker

How to Recover a Lost Pre Shared Key

If you’ve lost your pre shared key or VPN shared secret, here’s how you can recover it:

Check VPN Tracker Personal Safe: If you saved the connection in your Personal Safe, you can redownload it with the key.
Search Your Mac Keychain: Go to Applications > Utilities > Keychain Access, search for “Shared Secret,” and find your saved VPN PSKs.
Restore from Backup: If you use Time Machine Backup, you can try restoring an older connection version that contains the pre shared key.
Check Your Firewall or Contact Your VPN Administrator: Refer to your device manual or ask your network administrator to retrieve the shared key from your VPN gateway or firewall.

Need help with your VPN setup?

Visit VPN Tracker — the #1 VPN client for Mac for expert tools and guides to get your VPN running smoothly.

Why am I being asked for a password in VPN Tracker?

VPN Tracker may prompt you for different passwords depending on the action you're performing. This guide explains what each prompt means and which password you should enter.

1. Your Mac Password

When is it needed?
– Installing VPN Tracker
– Approving system extensions

Why?
macOS requires your administrator password to authorize changes on your system.

Where do I find it?
This is your local Mac password – the one you use to log in when your Mac starts up.

2. Your equinux ID (VPN Tracker Account)

When is it needed?
– Logging into the VPN Tracker app (Mac or iOS)
– Accessing your account at my.vpntracker.com

Why?
This is your personal VPN Tracker account, giving you access to your plan, team, connections, and device settings.

Where do I find it?
This password is usually saved in your Keychain or Passwords app under “id.equinux.com”.

3. Pre-Shared Key (PSK) / Shared Secret

When is it needed?
– When setting up or connecting to a VPN connection

Why?
Some VPNs use a PSK to authenticate users. This key must match what’s configured on the VPN gateway.

Tip for Teams: Admins can share pre-configured VPN connections via TeamCloud to avoid PSK confusion.

Where do I find it?
This is usually set by your company’s VPN admin and stored in the connection. You typically don’t need to know it yourself.

4. Your Company Login (XAUTH Credentials)

When is it needed?
– When connecting to a company VPN

Why?
You may need to enter your company login (often the same credentials you use at work) to authenticate with the VPN.

Where do I find it?
You should have received it from your IT team — and hopefully not written it on a Post-it under your keyboard.

Is 2FA available for my account?

All equinux accounts support secure two-factor authentication (2FA) as an additional layer of security for your sensitive data. To set up 2FA for your account, log in to id.equinux.com and go to the tab Multifactor Authentication. Here you will find the QR code / authentication key needed to set up 2FA for your equinux account with your OTP solution.
FAQ Image - S_1337.png

equinux 2FA supports all major authentication and password apps, including:

Google Authenticator
Microsoft Authenticator
Twilio Authy
1Password
FreeOTP
Bitwarden

Which MacBook (Pro) can I charge with tizi Tankstation USB-C + 3 USB-A (75W) and the tizi Tankstelle 60W USB-C?

The following Apple USB-C devices support USB-C Power Delivery fast charging:
iPad

iPad Pro 12.9 inch (5th generation)
iPad Pro 11 inch (3rd generation)
iPad Air (4th generation)
iPad mini (6th generation)
iPad Pro 12.9-inch (4th generation)
iPad Pro 11-inch (2nd generation)
iPad Pro (12.9-inch) (3rd generation)
iPad Pro (11-inch)
iPad Pro 12.9-inch (2nd generation)
iPad Pro (11-inch)

MacBook Pro

MacBook Pro (16-inch, 2020, with M1-Chip)
MacBook Pro (13-inch, 2020, with M1-Chip)
MacBook Pro (16-inch, 2019)
MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
MacBook Pro (15-inch, 2019)
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
MacBook Pro (15-inch, 2018)
MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
MacBook Pro (15 Inch, 2017)
MacBook Pro (13 Inch, 2017, Four Thunderbolt 3 ports)
MacBook Pro (13 Inch, 2017, Two Thunderbolt 3 ports)
MacBook Pro (15 Inch, 2016)
MacBook Pro (13 Inch, 2016, Four Thunderbolt 3 ports)
MacBook Pro (13 Inch, 2016, Two Thunderbolt 3 ports)

MacBook

MacBook (Retina, 12 Inch, 2017)
MacBook (Retina, 12 Inch, early 2016)
MacBook (Retina, 12 Inch, early 2015)

MacBook Air

MacBook Air (Retina, 13-inch, 2020)
MacBook Air (Retina, 13-inch, 2019)
MacBook Air (Retina, 13-inch, 2018)

It is possible to charge all of these devices with the tizi Tankstation and tizi Tankstelle USB-C chargers. Note regarding MacBook 15" Touch Bar The MacBook 15" Touch Bar is shipped with a Apple 87 watt charger. The full 87 watts are rarely required for normal use. They are only needed when the MacBook Pro 15" Touch Bar is under full load (for example when executing processor intensive tasks like gaming or Video cutting, or when other external USB-C devices are connected to your MacBook Pro.) In such cases it can happen, that your MacBook Pro 15" either charges slower than the original charger, or possibly lose some of its charge. Things like quitting intensive Apps, reducing screen brightness, or disconnecting external USB-C consumers will help to reduce the power consumption.
During normal use, a 60W charger like the tizi Tankstation USB-C + 3 USB-A (75W) or the tizi Tankstelle 60W USB-C is sufficient to achieve comparable charging speeds as the original charger from Apple.

What is USB-C? What do I need USB-C for?

USB-C is a new connector type, which largely replaces the previous square USB-A connector.

The advantages of USB-C:

The USB-C connector is reversible, there is no longer a top and bottom
With USB-C you can charge much faster than with old USB-A connectors
USB-C enables faster data communication
The number of different USB connector types is significantly reduced

Reversible:

The USB-C connector is flat and rounded on the sides. It remains largely symmetrical and can be inserted in both directions. With old USB connectors, such as USB-A or Micro USB, a special reversible cable like a tizi flip cable had to be used to enable reversible insertion. With USB-C, this is part of the technology. The connector can be inserted in both directions and thus protects both the connector and the socket from damage due to incorrect insertion. And it is of course much more practical.

Faster charging:

USB-C generally enables faster charging than standard USB, but fast charging must be supported by both the end device and the power supply. The so-called USB-C Power Delivery or USB-C PD is used to charge much faster. With the previous standard USB-A, 12 watts were usually charged, with USB-C PD charging with 5W to 100W is possible. This also makes it possible to charge computers such as the Apple MacBook and other powerful devices via USB-C.

Note: Due to the higher performance with USB-C PD, there is also a greater potential danger to connected devices. Therefore, especially with USB-C Power Delivery power supplies, it is important to use only quality products such as tizi power supplies.

Faster data communication

Generally, a USB-C connector also supports faster data transfer, but this depends on both the devices used and the connector and the cable. Fastest speeds of up to 20 Gbit/s can be achieved with compatible devices with USB 3.2 Gen2x2 and via corresponding USB-C connectors and cables.

Only one connector for everything

The previous USB connector has various designs:

USB-A Male and Female
USB-B
Micro-USB A
Micro USB-B
USB Mini-B
USB 3.0 A
USB 3.0 B
etc.

The hope is to avoid this mass of different connectors with the USB-C standard and switch to a universal connector. Various smartphone, tablet and computer manufacturers such as Apple, Google and Samsung have already switched to USB-C.

Which cables should I use to charge faster with USB-C Power Delivery?

With tizi's USB-C PD (Power Delivery) quick charging adapters, you can charge your devices incredibly faster. However, in order to achieve the optimal charging speeds for your device, you need the right cable!

Quickly charge devices with Lightning ports (iPhone 13, iPhone 12, iPhone 11, iPhone X, iPhone 8, iPad Pro)

The following Apple Lightning devices are fully compatible with USB-C Power Delivery:

iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 mini
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone SE (2nd Gen.)
iPhone XS
iPhone XS Max
iPhone Xr
iPhone X
iPhone 8
iPhone 8 Plus
iPad Pro 12.9"
iPad Pro 10.5"
iPad Pro 9.7"

In order to quickly charge Lightning devices via USB-C Power Delivery, you will need Apple's original USB-C to Lightning cable. A generic USB-A to Lightning cable using a USB-C to USB-A adapter reduces the charging speed to 5V, 2.4A. There is only one official USB-C to Lightning cable, which is the one made by Apple, as shown here. Other cables offered by third party manufacturers are unlicensed and unoffical, as Apple have not yet released a production license for this cable type (as of Dec 2017.) This essentially means that any other varieties of USB-C to Lightning cable (e.g on eBay or Amazon) are fake. The result? Your device won't charge correctly. In addition, Apple are also able to deactivate unlicensed products with every iOS update, so steer clear!

Quickly charge devices with USB-C ports

The following Apple USB-C devices are fully compatible with USB-C Power Delivery: iPad

iPad Pro 12.9 inch (5th generation)
iPad Pro 11 inch (3rd generation)
iPad Air (4th generation)
iPad mini (6th generation)
iPad Pro 12.9-inch (4th generation)
iPad Pro 11-inch (2nd generation)
iPad Pro (12.9-inch) (3rd generation)
iPad Pro (11-inch)
iPad Pro 12.9-inch (2nd generation)
iPad Pro (11-inch)

MacBook Pro

MacBook Pro (16-inch, 2020, with M1-Chip)
MacBook Pro (13-inch, 2020, with M1-Chip)
MacBook Pro (16-inch, 2019)
MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
MacBook Pro (15-inch, 2019)
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
MacBook Pro (15-inch, 2018)
MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
MacBook Pro (15 Inch, 2017)
MacBook Pro (13 Inch, 2017, Four Thunderbolt 3 ports)
MacBook Pro (13 Inch, 2017, Two Thunderbolt 3 ports)
MacBook Pro (15 Inch, 2016)
MacBook Pro (13 Inch, 2016, Four Thunderbolt 3 ports)
MacBook Pro (13 Inch, 2016, Two Thunderbolt 3 ports)

MacBook

MacBook (Retina, 12 Inch, 2017)
MacBook (Retina, 12 Inch, early 2016)
MacBook (Retina, 12 Inch, early 2015)

MacBook Air

MacBook Air (Retina, 13-inch, 2020)
MacBook Air (Retina, 13-inch, 2019)
MacBook Air (Retina, 13-inch, 2018)

iMac

iMac (M1, 24-inch, 4 Ports, 2021)
iMac (M1, 24-inch, 2 Ports, 2021)

In order to quickly charge your Apple MacBook Pro, MacBook or iPad Pro via USB-C, you will need a USB-C to USB-C cable which supports USB-C PD (Power Delivery.) Perfectly suitable for this is the tizi Flip USB-C to USB-C Cable.

Charging with the tizi Schlitzohr

The tizi Schlitzohr is not suitable for quick charging via USB-C Power Delivery, as it works using a USB-A connector. It is possible to charge USB-C devices with the tizi Schlitzohr, but in this case, USB Standard protocol is used and the device will charge at a maximum of around 12W.

I own a MacBook Air that is charged with USB-C and only with 30 watts. Can I also use a tizi USB-C power adapter that provides more watts?

The answer is clear: yes. USB-C devices use the PD, Power Delivery standard for charging. Here, the device, such as the MacBook Air, asks the tizi power adapter how many watts the tizi power adapter could provide at most. Then the charging controller starts in the MacBook Air and actively draws exactly the power it needs to charge. If, for example, only 30 watts are needed, the MacBook Air only draws 30 watts. A more powerful tizi power adapter can therefore never harm a USB-C device. The device itself decides on the power consumption.

I have a USB-C to lightning cable and it does not charge.

Please check if your cable is authentic. USB-C to Lightning cables must be Apple Mfi certified. There are regular problems with uncertified cables. The reason for this is that both connectors include proprietary chips. Unfortunately a lot of these "fake Chinese cables" are offered on eBay and Amazon. We recommend the use of tizi flip ULTRA cables in combination with tizi products: tizi flip ULTRA USB-C to Lightning cables

Can iPhones be charged at any USB-C port, or can an AirPods charging case also be connected?

Of course, an iPhone can be charged at any tizi USB-C port without compromising security. The same applies to smaller devices such as AirPods cases. However, it should be noted that each device has a maximum charging speed, so iPhones do not see any speed improvements at a 60W connection compared to a 30W connection. The safety of the device is guaranteed as long as the cables used are intact and the operating instructions are followed.

Why don't tizi USB-C chargers support Android Qualcomm QuickCharge / QC2.0 / 3.0?

Compatibility with Qualcomm QuickCharge / QC would reduce the performance when charging Apple iPads. We strongly advise Apple users to stay away from USB-C chargers with QC standard. In some cases, the QC protocol overrides communication with Apple iPads, which means that the best charging performance will not be achieved. With the tizi USB-C power delivery chargers, we have deliberately decided not to integrate QC. The power supply is designed to be fully optimized for Apple users.

Do tizi chargers with a USB-C connection support fast charging of the iPad Pro (2018)?

Yes, tizi charging products with USB-C ports, such as the Tankstelle USB-C, the charging stations with USB-C or the tizi Turbo Charger ULTRA support fast charging via Power Delivery on the iPad Pro (2018). The iPad Pro (2018) has a USB-C port. The tizi flip USB-C cable or the Apple USB-C cable are recommended as connection cables. The use of cheap China cables is strongly discouraged. Cheap cables can only be produced by saving on the copper content in the cable. The copper content of these cheap cables is usually too low and can lead to heating or fire of the cable.

Which version of Power Delivery (PD) does my tizi product use?

For charging, we use version PD 2.0 in the USB-C port. In general, versions 2.0 and 3.0 of Power Delivery are congruent in the charging power area. Version 3.0 only brings additional information and functions, such as reporting overtemperature or voltage drops, etc.

Can I also use my tizi products in the USA with 110V?

Yes, your tizi gadgets also work in the USA. All you need is a plug in adapter! The power supply in your tizi device works with both 220V and 110V.

Where can I find the Quick Start Guide for my tizi device?

You will find the Quick Start Guide for your tizi device on our website:
http://my.tizi.tv

Here you can also register all of your devices, so you have them all in one place.
http://tizi.tv/register

My tizi USB-C power adapter charges my iPad/iPhone very slowly via Lightning cable. Is my power adapter defective?

No, your tizi power adapter is not defective. A small "operating system" runs on the Lightning cable from tizi or Apple, which controls the communication between the device to be charged and the tizi power adapter. This cable should not remain permanently connected to the power adapter if no iPhone or iPad is connected as a consumer. Therefore, always unplug the Lightning cable when you are not charging. If the cable is permanently operated on the power adapter, there is a trick to restart the Lightning cable: connect the end device once, then disconnect it. The Lightning cable will now reset. Then connect it normally for very fast charging.

My iPhone 13 Pro Max, 13 Pro, 13, 12 Pro Max, 12 Pro, 12, 11 Pro Max, 11 Pro, 11, SE, X, XS, XS, Xr Max charges very quickly up to 80% and then slowly. Why?

All iPhones with fast charging (Power Delivery with tizi flip ULTRA or Apple Lightning to USB-C cable) charge very quickly up to 80%. From around 80%, the iPhone's operating system generally reduces the charging speed. How much this reduction is depends on the device's operating temperature. The iPhone further reduces the charging function if it generates a lot of heat. A cold environment or targeted cooling of the iPhone (e.g. removing it from the case, placing it on a cold surface or even using cooling packs) then helps to continue fast charging even from 80%.

What benefits does the tizi Club membership offer me?

Your tizi product may include a card for the tizi Club membership. Registering your product with this Club Code gives you some benefits: - Information about new tizi products, sometimes in advance and exclusively for Club members - Convenient management and overview of your own tizi products via my.tizi.tv - Convenient access and retrieval of invoices via the my.tizi.tv portal - Exclusive promotions for Club members - Priority processing of support requests We therefore recommend all customers to take advantage of this offer and register their tizi products.

I've bought my tizi product on Amazon. Where can I download my invoice?

Invoices for tizi products can be easily downloaded self-service: http://tizi.tv/bestellungen Please note: Invoices are only available once Amazon has shipped an order.

Is fast charging with tizi charging devices harmful to my smartphone battery? Can this damage the battery in my iPhone/iPad?

iPhones and iPads are *not* "dumb" batteries that get connected to a charger. Some people may believe this and there are various myths on the internet about this. Where does this theory come from? It might originate from charging standard AA or AAA household batteries. In this scenario, the charger is actively doing the charging and the battery is "dumb" and gets charged. Here, in the worst case scenario, the battery can be destroyed by charging it wrong. Apple and all modern smartphone manufacturers use active charging control mechanisms with in their devices. The iPhone/iPad or smartphone actively decides how much current to use and which energy gets requested from the charger. In no case will a tizi device "push" a certain amount of power into an iPhone/iPad or smartphone! How can a tizi charger always provide iPhone / iPads with maximum fast performance? The best way to imagine this is as follows: When plugged in, an iPhone / iPad uses a communication protocol to ask the power supply about the maximum power that can be drawn. Our tizi charging devices (Tankstelle, Tankstation, Turbolader, Kraftprotz, etc.) respond correctly and the iPhone / iPad starts to charge. Initially maybe with 500mA, then 1A, then with 2.4A etc. Depending on the model and the current charge level, but also on the battery temperature of the iPhone / iPad, the Apple charge controller decides actively and independently how much power should be drawn. Thanks to the above-mentioned exchange about the maximum power, the Apple charging controller can be sure that it will get this power at any time over the charging period. What do tizi chargers do better than "standard" or cheap power supplies? Power supplies can have errors or problems at different levels. Here are two classic examples:

With cheaper power adapters, the communication protocol is often missing, meaning the adapter and the iPhone / iPad are unable to communicate properly. If an iPhone / iPad gets a strange result from the power supply when the performance data is exchanged (e.g. the protocols of both devices do not understand each other), then an iPhone only charges with a maximum of 500mA, which is very very slow. In this case, the iPad will show the "Not charging" message. The iPhone / iPad does this in order to prevent the power supply from becoming overloaded.
Another problem is possible overload - leading to a fire hazard. For example, this could occur if the cheap power supply tells the iPhone / iPad that it is able to charge up to 2.4A. If an iPad then requests this current during the charging process, the power supply will become overloaded. In the best case, it will simply turn off. However, it could also overheat and catch fire.

tizi power supplies are specially tailored to Apple devices, "speak" correctly with the charging controllers installed by Apple and are always able to supply the battery of an iPhone / iPad with the requested current. This means, when using a tizi device, the battery of an iPhone / iPad is never overloaded or even broken.

Do tizi USB-C chargers work with any USB-C to Lightning cable?

We recommend the use of tizi flip ULTRA cables in combination with tizi products: tizi flip ULTRA USB-C to Lightning cables Please pay attention to only use Apple Mfi certified cables. There are regular problems with uncertified cables. How does it affect your devices? Your devices will not charge, or maybe only charge a little bit. In addition, Apple can switch with any iOS update, which can potentially make not licensed cables inactive. Try to refrain from purchasing uncertified USB-C to lightning cables from unauthorized international sellers.

I am receiving the warning message "Accessories may not be supported", is my tizi device defective?

According to our experience, this error when used in combination with a tizi device indicates connection problems with the cable used. Please check the Lightning cable for the following defects:

The cable is broken, bent, or "frayed"
The contacts of the Lightning connector are partially darkened

In general, we recommend always replacing the cable to rule out a defect.

What should I consider when I want to fast charge an iPad Pro, iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone SE (2nd generation), iPhone XS, XS Max, XR, X or iPhone 8 with a “USB‑C to Lightning Cable” from tizi or Apple using USB-PD?

I would like to use a tizi USB-C PD product for fast charging my iPhone/iPad. What should I be aware of?

For fast charging you need a tizi or Apple Lightning to USB-C cable. Buy this cable from a brand manufacturer like tizi. No-name suppliers often times offer fake china cables which do not work! When charging, plug the cable into the Lightning jack on your iPhone / iPad and then into the USB-C jack on your tizi device.

Is USB-C charging only possible with iPhone 8/X/Xs/Xr/11/11 Pro/SE/12/12 Pro/13/13 Pro or also with other, older iPhones?

Older iPhones charge on tizi USB-C power supplies (tizi Tankstation USB-C, tizi Tankstelle USB-C and Turbolader ULTRA) both on the USB-A port and on the USB-C port. When using the USB-C port, the tizi flip ULTRA or Apple USB-C to Lightning cable is absolutely necessary. This cable is only available from certified manufacturers such as tizi or from Apple itself, as they install Apple's own circuits there. Other providers on Amazon etc. often offer fakes that cannot be used.

Does Apple MagSafe work with tizi products?

tizi products work with the Apple MagSafe Qi charger. It is important to use a tizi charger with a USB-C PD output. Further details on MagSafe compatibility can be found on our MagSafe page. Note: There is a MagSafe connector from Apple for older MacBooks. This connector does not support USB-C PD charging and is therefore not compatible with tizi products.

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How can I sort the channel order?

You can define the channel sort order yourself in TV Pro. The sort order is then taken into account in all views. How it works:

Select TV Pro > Settings > Add channels > My channels
Tap the handle on the right and drag the channel to the desired position
The “Automatic numbering” function can be used to assign numbers to the channels. Alternatively, you can manually assign a number to each channel by clicking on the number field next to the channel.

If numbers have already been assigned in the past, these can be corrected under Settings - Add channels - My channels. Then, as usual, tap on the number fields on the right and enter a different number. Tip: It is easiest to first sort the channels there in the order of your television and then tap on “Automatic numbering” at the top. If you add channels later, they will not automatically be assigned a number. Move the channel back to the desired position and tap on “Automatic numbering” again. If the channel order is still incorrect or some channels cannot be changed, it may help to remove all channel numbers at the very bottom of the “My channels” list and start numbering again.

My LG TV does not work with TV Pro!

Please grab the 2 original LG apps from the AppStore. Try to connect your TV to these apps.

LG TV Remote

LG TV Remote 2011

If these do not work, then you cannot use remote control with your LG TV using TV Pro.

Is it possible to activate Family Sharing for Live TV and TV Pro?

Apple Family sharing is not activated for our products.

How can I cancel my subscription on the App Store?

To cancel or manage a subscription in the App Store, open the App Store, sign in, and click on your account icon in the bottom left corner of the window. Then, click "View information" in the top right of the window, enter your password if prompted and scroll down until you see the subheading "Manage". Here you will be able to see how many subscriptions you have associated with your account. FAQ Image - S_1220.png

Click on "Manage" to view and edit your subscriptions on your Mac. You can find out more information from the Apple Support website.

I still have a few weeks remaining on my TV Pro GOLD PLUS, purchased as a one-time purchase. What happens if I now purchase TV Pro GOLD PLUS as an annual subscription prematurely?

When purchasing a TV Pro subscription prematurely, the Apple App Store cannot credit this period. Therefore, the annual subscription starts on the day of purchase. It is therefore best to wait until the GOLD PLUS status expires and then purchase the corresponding subscription directly in the TV Pro Store.

My "TV Pro Gold for iPhone/iPad" status is not recognized. What can I do?

Note: "TV Pro Gold" is only valid for iPhone/iPad

Your TV Pro Gold status for iPhone/iPad is only valid for iPhone/iPad. Separate packages can be purchased for Apple TV.

1. Check in which app the purchase was made

Please check in the first step in which TV Pro app you purchased the Gold status. You can find the app name on the purchase receipt. This is either:

TV Pro Classic
TV Programm TV Pro

Alternatively, you can find out in which app you purchased it by checking in the App Store settings under:

App Store > tap your profile picture in the top right > Subscriptions > TV Pro

A package should be selected and active here.

2. Open the app and transfer the Gold status to the TV Pro ID

Please open the app in which you purchased the Gold status in the next step.

If you purchased Gold in TV Pro Classic, follow these steps:
- 1. Open TV Pro Classic
- 2. Tap the gear in the bottom right
- 3. Select TV Pro Gold
- 4. Log in with your TV Pro ID or create a new TV Pro ID (free) if you don't have one yet
- 5. Tap "Restore Purchases"
Now your Gold status has been saved in your TV Pro ID
If you purchased Gold in TV Programm TV Pro, follow these steps:
- 1. Open TV Programm TV Pro
- 2. Open Settings
- 3. Tap the first entry: this is usually your name and/or email address or "Not logged in"
- 4. Log in with your TV Pro ID or create a new one if you don't have one
- 5. Tap "Restore Purchases"

Now your Gold status has been saved in your TV Pro ID

3. Restore Gold status on another device or in another app

To transfer your Gold status to your second device or to another version of TV Pro, please follow these steps:

Open the corresponding app on the target device
Go to the TV Pro Gold settings as described above and log in with your TV Pro ID
Tap "Restore Purchases"
Your TV Pro status should now also appear here

The synchronization of the favorites list between iPad and iPhone is not working.

For TV Pro 5: Please create a TV Pro ID. The watchlist will be synchronized via the TV Pro ID in the future. From version 5, iCloud will no longer be used for synchronization. For older versions of TV Pro: Please first check whether you are using iCloud Sync with the same Apple ID on both devices. Then check under TV Pro > Settings > Data & iCloud whether the “Sync via iCloud” function is activated. If it is activated, try deleting the TV Pro iCloud data from these settings on both devices and then try again.

How can I change the welcome screen of the TV Pro app?

At the start, the Covergirl Jenny appears in the TV Pro app on the iPhone. You can change this start image with your own image:

‣ Go to "Settings" (Einstellungen) > "Welcome screen" (Begrüßungsbild) 
‣ Simply select your own picture.

Under TV Pro Classic, the settings are located behind the gear wheel in the lower right corner.

How do I redeem a "TV Pro Wertmarke"?

If you have received or purchased a "TV Pro Voucher", you can redeem it here: Redeem TV Pro Voucher If you already have a TV Pro ID, you will be prompted to log in with it afterwards. Otherwise, you can create a free TV Pro ID when redeeming for the first time.

Why is no program displayed for Sky Sport 1 and Sky Sport 2?

Some channels, such as Sky Sport 1 and Sky Sport 2, only show programs on certain days, for example, when special sports events are scheduled. On days when the channels do not show any program, the program column in the TV Pro app remains empty.

What is TV Pro GOLD ALL-IN-1?

With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.

For which platforms is "TV Pro" (Digital TV Magazine) available and how do I purchase corresponding subscriptions?

There is TV Pro for two platforms: iOS (iPhone/iPad) https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8 tvOS (Apple TV) https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8 On all platforms, you can test the apps first.

For the iOS platform, you can purchase the In-App package "TV Pro GOLD PLUS".

For tvOS (Apple TV), you can purchase the separate package "TV Pro for Apple TV".

The packages are independent and only transferable within one platform. It is best to secure the packages directly on the TV Pro Homepage.

Examples:

I purchased TV Pro GOLD PLUS on iOS. Can I use it on Apple TV? – No.

I purchased TV Pro GOLD PLUS on the iPad. Can I use it on the iPhone? – Yes.

I purchased TV Pro - Your TV Program for Apple TV. Can I use it on the iPhone? – No.

No shipments are displayed on a day. What can I do?

If no programs are displayed for an entire day or for a channel, there is likely an error loading the data. To fix the problem, please try reloading the day. If this does not improve:

In the TV Pro settings (gear icon), tap on the “TV Pro Cloud” section and tap “Delete program data on this device”. TV Pro will now download all program data again.

How does TV Pro view the topic of advertising in the app? Why is TV Pro not ad-free after the in-app purchase?

Many app providers finance themselves as follows: They flood the free version of the app with advertising so that you can "buy yourself free" from advertising with the paid version. We call that extortion. Interestingly, this is often done by providers such as traditional publishers who desperately try to monetize their old magazine offerings digitally: without attractive features, without understanding of mobile platforms. If the revenue is then not high enough, the free version is increasingly flooded. We don't think much of that. Our advertising principles are as follows:

Advertising "No-Gos":

No overlay advertising that you have to "tap away" ("Find the close box")
No full-screen preroll clips for games and other advertising trash
No advertising timers ("Banner/video must be viewed for at least 10 seconds until you find the close box")
No permanent occupation of the screen by advertising
No combinations/chains of the aforementioned on buttons and functions of the app

We are for:

Target group-relevant advertising, in the form of hints and banners
No "flooding" with advertising in the free version
No "buying" of advertising freedom in the paid version

Conclusion: We offer discreet advertising in all versions. We do not primarily finance ourselves through advertising, but offer exciting new features in our paid and free versions as a technology provider. We want to convince customers to buy because they want innovative features. Not to "buy themselves free" from advertising floods.

Ich habe TV Pro Gold aus der TV Pro Classic App. Kann ich das auf Gold Max upgraden?

TV Pro Gold aus der Classic App kann leider nicht auf ein TV Pro Max Upgrade angewendet werden. Warum? Technisch handelt es sich im AppStore um einen Kauf in einer anderen App. Apple erlaubt es in diesem Fall nicht, die beiden Käufe zu verlinken. Daher kann kein Restguthaben angerechnet werden und das bisherige Gold Classic Abo wird auch nicht automatisch beendet. Update 09.09.2022: Wir versuchen diesen Fall zukünftig in der App zu erkennen und einen entsprechenden Hinweis anzuzeigen.

How can I view the terms of my subscriptions in my TV Pro ID?

You can save your current subscriptions from iTunes in your TV Pro ID. To view all saved subscriptions and terms, please log in: http://livetvhq.livetvgmbh.de.

How can I charge the iPad every day?

TV Pro for iPad automatically downloads data for upcoming days. No further configuration is necessary. Simply leave the app open for a while, missing days will be automatically detected and reloaded.

QUESTION

ANSWER

Why are broadcasts that have already passed sometimes not grayed out in the “Overview”?

In the overview, broadcasts that have already passed are grayed out. However, broadcasts that are available in the TV Pro Media Library are not grayed out even after the expiry date. This quickly shows which broadcasts can be viewed. This also applies to the display of yesterday.

How do I cancel my subscription in iTunes?

All Apple subscriptions are managed in iTunes.

This link will directly take you to your profile administration:
https://apple.co/2Th4vqI

You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.

Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?

Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“). To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at: http://my.tvproapp.de

Why are shipments after 0:00 AM counted towards the current day?

Assuming a program is running on Friday night at 0:05 AM. In the TV Pro Apps, however, this program appears in the listing on Thursday at 0:05 AM. Why is that? For the TV day, it is assumed that the TV day starts at 5 AM and lasts until 4:59 AM the next day. Two reasons: - If you look in the listing for what’s running on Thursday evening, say from 11 PM, you also want to see the programs that start at 0:05 AM. You "think" it’s still "Thursday evening". Therefore, programs after midnight are also counted as Thursday. - It is based on the "wake cycle", i.e. until you go to bed (hopefully before 5 AM!) programs are counted to the day you got up, i.e. are awake. A program at 2 AM is therefore still counted to the mentioned Thursday and not (calendarically correct) to Friday. Friday contains all programs until Saturday morning at 4:59 AM. From 5 AM the new TV day then starts.

How can I update the address or email address of my equinux ID?

Your account details such as address and email can be edited in the account management using the following link: Edit equinux ID

How can I manage Apple AppStore or Google Playstore subscriptions?

If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions

When restoring purchases, does “Grant renewal failed” appear?

If you used two different Apple IDs for your app download and subscription purchase, the App Store gets confused and displays a cryptic error message – "Renewal failed". The solution:

Delete the currently installed app
Sign in under Settings > iTunes & App Store with the Apple ID you used to make your subscription
Now reinstall the app from the App Store
In the app, in the Store, select the option "Restore Purchases"

Was kann ich tun, wenn bei TV Pro oder Live TV AirPlay nicht mehr funktioniert?

Wenn AirPlay in TV Pro oder Live TV nicht mehr wie gewohnt funktioniert, können folgende Schritte helfen, das Problem zu beheben:

Geräte neu starten: Starte sowohl dein iOS-Gerät bzw. deinen Mac als auch das AirPlay-Zielgerät (z. B. Apple TV oder AirPlay-fähigen Fernseher) neu.
Netzwerk überprüfen: Stelle sicher, dass beide Geräte mit demselben WLAN-Netzwerk verbunden sind. AirPlay funktioniert nur im gleichen Netzwerk.
AirPlay-Verbindung testen: Probiere, ob AirPlay mit einer anderen App (z. B. der Fotos- oder YouTube-App) funktioniert. So lässt sich feststellen, ob das Problem an AirPlay allgemein oder nur in TV Pro / Live TV liegt.
App aktualisieren: Stelle sicher, dass du die neueste Version von TV Pro bzw. Live TV installiert hast. Updates können AirPlay-Probleme beheben.
iOS/macOS aktualisieren: Auch dein Betriebssystem sollte auf dem neuesten Stand sein, da AirPlay-Änderungen oft über Systemupdates kommen.
Neuverbindung herstellen: Beende die App komplett und starte sie neu. Versuche dann erneut, die AirPlay-Verbindung herzustellen.
AirPlay-Einstellungen prüfen: Überprüfe die AirPlay- und Datenschutz-Einstellungen auf deinem Gerät und deinem Apple TV.

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2. Try These Steps in the Meantime

What is a pre shared key VPN, or what is a pre-shared key for VPN?

How to Set Up a Pre Shared Key

How to Recover a Lost Pre Shared Key

Need help with your VPN setup?

1. Your Mac Password

2. Your equinux ID (VPN Tracker Account)

3. Pre-Shared Key (PSK) / Shared Secret

4. Your Company Login (XAUTH Credentials)

The advantages of USB-C:

Reversible:

Faster charging:

Faster data communication

Only one connector for everything

Quickly charge devices with Lightning ports (iPhone 13, iPhone 12, iPhone 11, iPhone X, iPhone 8, iPad Pro)

Quickly charge devices with USB-C ports

Charging with the tizi Schlitzohr

Note: "TV Pro Gold" is only valid for iPhone/iPad

1. Check in which app the purchase was made

2. Open the app and transfer the Gold status to the TV Pro ID

3. Restore Gold status on another device or in another app

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