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The ORF has two types of errors when playing the program:
  • This video may only be reproduced in Austria for legal reasons.
    FAQ Image - S_393.png
    Reason: The broadcast is only broadcasted in Austria but not in other countries like Germany.
  • The desired live stream is currently unavailable
    FAQ Image - S_394.png
    Reason: The broadcast is generally not broadcasted on the Internet, regardless of whether you are in Austria or not.
There is the Live TV app for three platforms:

iOS (iPhone/iPad)
https://itunes.apple.com/de/app/id995947227?mt=8

macOS (Mac)
https://itunes.apple.com/de/app/live-tv/id715619301?mt=12

tvOS (Apple TV)
https://itunes.apple.com/de/app/id1051033237

If you bought a subscription for your iPhone, you can also run the subscription on your own iPad! As long as the devices are yours, there is no limitation on the number of devices that can run the subscription.

On all platforms, you can test the apps first. Each app runs independently. In-app purchases are purchased separately for each platform.

For the use of Live TV on iPhone / iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.
Live TV shows stations where free and open web streams are available on the Internet. Transmitters such as Pro 7, Sat.1 and RTL do not provide such a stream. See also: {FQ1132}
Yeah sure! With the Live TV app you can watch over 200 different channels from all over the world. With a diverse range of international channels from the USA, India, Switzerland, UK, Poland and many more, Live TV is the ideal app for anyone who enjoys streaming international TV. For more information visit our homepage: https://www.tvproapp.de/live-tv-international/
The TV Pro editorial team determines the most relevant TV programs on a daily basis by using the Programmzeitschrift TV Pro or the TV Pro program guide and the viewing rate of our Streaming App Live TV. Every single day, our TIM algorithm searches these broadcasts across the entire TV channel in the German broadcaster Mediatheken, and the TV Pro editorial staff edits and curates these broadcasts, in order to present them clearly in an app: TV Pro Mediathek. Categorized by theme, updated hourly, with options such as download, browse, clips, and more.

From the theme collections of the TV Pro Mediathek, we also provide daily channels exclusively for the Live TV App. with 100% reportage. We propose a daily sequence of top channels in the form of a program schema. Here, our algorithm is able to select the top from the Mediatheken and high-quality media books at the main end time at 20:15.

FAQ Image - S_392.png

Live TV users receive these "100%" channels daily as part of the annual "My Live TV" package.

Currently, there are 16 "100% channels":
  • 100% New & popular
  • 100% Crime scene (daily from 8:15 pm)
  • 100% Drama
  • 100% Car & Traffic
  • 100% Travel
  • 100% Daily report
  • 100% Documentaries
  • 100% House & garden
  • 100% Health
  • 100% Cooking
  • 100% Economy
  • 100% Politics
  • 100% Talk shows
  • 100% Rock & Pop
  • 100% Classical Music
  • 100% Comedy
"TV Pro Gold" applies to the "TV Pro" program guide apps for iPhone/iPad. There are separate in-app packages for the "Live TV" and "TV Pro Mediathek" apps, which can be purchased within the apps. "TV Pro Gold" does not unlock any features there.
Unfortunately, Apple has changed the behavior of all Apple TVs with a software update. If you now press the Home button of the Siri Remote, then the "Apple TV" app starts instead of returning to the home screen. You can argue about the benefits of the "Apple TV" app for a long time. The easiest way is to change the home button back to the old behavior. To return to the old procedure (Home-Button = Home-Screen), proceed as follows: Homescreen> Settings> Remote controls and devices> Home button There you can assign the Home button again with the old function.
With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.

1. Check in which app the purchase was made

Please check in the first step in which app and on which platform you purchased the package. You can find the name of the app on the purchase receipt. Alternatively, you can also check in which app you purchased it by looking in the App Store settings under:
App Store > Highlights > at the very bottom on "Apple ID: xxx" > Show Apple ID > Subscriptions
A package should be selected and active here.

2. Open app and transfer product status to TV Pro ID

Please open the app in which you purchased the package in the next step.
  • Please perform the following steps:
    • 1. Open app
    • 2. Open the store in the menu
    • 3. Log in with your TV Pro ID or if you do not have a TV Pro ID yet, create a new TV Pro ID (free)
    • 4. Tap "Restore Purchases"
    Now your package has been saved in your TV Pro ID

    3. Restore package on another device or in another app

    To transfer your package to your second device or to another version, please follow these steps:
    • Open the corresponding app on the target device
    • As described above, go to the Store settings and log in here with your TV Pro ID
    • Tap "Restore Purchases"
    • Now your package should also appear here
Your account details such as address and email can be edited in the account management using the following link: Edit equinux ID
All Apple subscriptions are managed in iTunes.

This link will directly take you to your profile administration:
https://apple.co/2Th4vqI

You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
We are also annoyed by this. Watching television and channel surfing and then having to watch a 20-second preroll ad: that’s a no-go. That's why we don't use any preroll ads in the TV Pro Live TV App!
If, after purchasing a subscription in Live TV, few channels are still displayed, the purchase has been completed, but the evaluation of the purchase has failed. This is not a cause for concern. The following steps can resolve this issue:
  • Delete the Live TV app from the device. (Don't forget to empty the trash on Mac)
  • Open the AppStore and download the Live TV app again from the AppStore
Then start Live TV. All channels should now appear.
Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“). To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at: http://my.tvproapp.de
Some (few) channels send a stream with subtitles in addition to the normal stream. To find these channels, simply enter the search term "Subtitles" in the search field at the beginning of the channel list. Tap or click on the corresponding channel. In the stream window, then select the corresponding stream of the channel. FAQ Image - S_1104.png Update 2021: From now on, some channels (especially ZDF Group) send the subtitles with the normal stream. To activate subtitles, use the player's overlay, tap on the speech bubble there: FAQ Image - S_1265.png In the "Subtitles" section, you switch the corresponding language on or off: FAQ Image - S_1266.png
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions

Recently, root certificates for "Let's Encrypt" expired. Apple has decided not to update root certificates for OS X versions older than macOS 10.12. This means that when apps or Safari on your Mac access websites using Let's Encrypt root certificates, they will not load correctly.

This can also cause problems when logging in to the app.

How to fix this issue
  1. Open Safari, go to https://equinux.github.io and download the fix

  2. Open the profile in System Preferences and choose "Install"

  3. Re-launch the app and sign in again
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